Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

Applications are accepted until further notice.

Meet the team
Cisco’s Customer Assurance Program (CAP) is dedicated to supporting our customers and resolving their most important business challenges. Our team works collaboratively across Cisco to find proactive solutions and build long-lasting customer trust. As a CAP intern, you will join an encouraging and inclusive community where everyone’s ideas are valued from day one. You will receive dedicated mentorship, collaborate with experienced leaders, and build a strong professional network. Join us to develop your program management skills while making a positive impact for our global customers.

Your impact
As a CAP Intern, you will partner with global teams to coordinate customer programs and support continuous operational improvements. In this role, you will:




• Analyze business data and operational metrics to identify key trends and opportunities for improvement.
• Help structure program plans, track milestone deliverables, and organize project documentation.
• Collaborate with cross-functional team members to support customer resolution strategies.
• Create visual dashboards and clear status updates to keep project stakeholders informed.
• Partner with experienced mentors to learn best practices in customer assurance and program delivery.

Minimum qualifications
• Education & Enrollment Status: Currently enrolled in an undergraduate degree program (Associate's or Bachelor's). Qualifying education should be in Business, Industrial Engineering or a related field with expected graduation/completion within 6 months.
• Language Proficiency: Professional English proficiency, with strong command over both written and spoken English to communicate and collaborate across integral teams.
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📌 Critical Accounts Manager I (Ciudad de México)
🏢 Cisco
📍 Ciudad de México