Help shape the future of fulfillment alongside passionate, talented people who are obsessed with delivering for customers. As a Senior Operations Manager at our Charlton, MA Fulfillment Center, you'll be at the helm of a large-scale operation that delivers for millions of Amazon customers every day. This is your opportunity to lead, innovate, and make a measurable impact on one of the world's most customer-obsessed supply chains.
Key job responsibilities
• Own the operation – Take full accountability for budgetary performance, people development, and operational excellence across your functional area (Inbound or Outbound).
• Lead and develop leaders – Manage, coach, and mentor a team of Operations and Area Managers, setting clear expectations and holding them accountable while building the next generation of Amazon leaders.
• Drive continuous improvement – Champion Lean initiatives, process innovations, and quality programs that push your team and the FC to exceed business goals.
• Deliver a world-class customer experience – Ensure safety, quality,
and performance standards are met or exceeded every single day.
• Collaborate cross-functionally – Partner with HR, Finance, Facilities, Safety, IT, and peer leaders to secure resources, share best practices, and drive site-wide success.
• Cultivate ideas – Source and nurture innovative ideas from your team, translating them into actionable improvement plans that raise the bar across the network.
• Share best practices – Take proactive steps to ensure best practices are shared across all departments, shifts, and the broader network.
Basic Qualifications:
- 7+ years of direct management experience
- 6+ years of performance metrics, process improvement or lean techniques experience
- Experience in oral and written communication in English
- Bachelor's degree
Preferred Qualifications:
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience comp
📌 Senior Operations Manager, Worldwide Operations (León)
🏢 Amazon
📍 León