Daily Order Processing &Customer; Date Maintenance
• Issue PI/SO within 24 hours if there's no particular reason (like part# problem, special price application, etc.)
• Monitor order qualified to be imported according to Register List.
• Generate Production Order (ISTO) for Back to Back Orders and Stock Orders within 2 days after SO approval.
• Maintain the business condition in SAP System accurately every day, including but not limited to payments, goods ready status, delivery status and installation progress.
• Submit unblocked DN to customer and warehouse to fulfill order.
• Submit Financial Invoice after retrieving POD.
• Create ISTO for missing items as per ETA Report twice a week.
• Payment follow-up
Order Following Up
• Feedback blocked DN to Sales Rep in time.
• Feedback the stock and overdue information along with SO;
• Liaison with HQ for order issue solution (SAP issue,
Part Number issue)
• Liaison with HQ to monitor and track back-to-back order to Mexico as scheduled.
• Accurate information shared with Sales Rep on time for better customer service or urgent customer solutions.
• Close the SO which is open for over 2 months, after SR confirmation.
• Close follow-up with 3PL to deliver orders to distributors