Build your Career with an Industry Leader

Multi-Color Corporation is the world’s largest prime label and packaging supplier. Join the new MCC and you will have the opportunity to become part of an organization that has been committed to excellence and industry leadership for over 110 years.

Position Summary:
As an IT Service Desk Analyst, you will play a critical role responsible for providing both Tier 1 and advanced technical support. Operating in a 24/7 support environment, you will help ensure seamless technology experiences by resolving issues, fulfilling requests, and collaborating with technical teams to keep users productive. This position ensures seamless IT operations by troubleshooting and resolving hardware, software, networking, and system-related issues while maintaining a strong focus on user satisfaction, system reliability, and operational efficiency. The IT Service Desk Analyst plays a critical role in both day-to-day support and strategic IT initiatives. Occasional after-hours or weekend work may be required for critical issues or project rollouts. The work may be remote,



on-site, or hybrid depending on organizational needs.

Essential Job Functions:

• Serve as the first point of contact for IT support while also resolving escalated, complex technical issues.
• Troubleshoot and resolve complex hardware and software problems, including desktops, laptops, mobile devices, office printers, thin clients, label printers, Zebra handhelds and peripherals.
• Provide support for network connectivity issues, VPN access, remote desktop, and Wi-Fi problems.
• Manage user accounts, groups, and permissions in Active Directory, Exchange/Office 365, and other systems.
• Install, configure, and maintain software applications and operating systems.
• Perform root cause analysis and recommend solutions for recurring issues.
• Create and update documentation, knowledge articles, procedures, and best practices to improve team effectiveness and service quality.
• Ass

📌 IT Help Desk Analyst (Monterrey)
🏢 Multi-Color Corporation Recruiting
📍 Monterrey