At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond
About the Role The Sales Support Gourmet role supports the Gourmet commercial team by providing operational, administrative,



and customer-facing support that enables excellent service delivery to internal and external customers. The position plays a key role in accelerating the Gourmet strategy, supporting business growth across Mexico, Jamaica, the Dominican Republic, and Caribbean markets, while ensuring efficient sales processes, customer management, reporting, and coordination across systems such as Salesforce and SAP.
Key Responsibilities Include Provide technical documentation to customers and the commercial team through Salesforce cases and established workflows. Support quotation preparation, contract creation, modifications, extensions, mergers, and cancellations for the commercial team. Coordinate item extension requests and product setup activities to enable sales across Mexico and applicable sales organizations. Manage customer creation and maintenance activities in Salesforce and SAP in accordance with defined processes. Administer sales support requests submitted through Salesforce and ensure ti

📌 Sales support gourmet (Ciudad de México)
🏢 Barry Callebaut Manufacturing Iberica
📍 Ciudad de México