About the Role

We are looking for a Technical Support Fiber Agent to provide remote technical
assistance to customers using highspeed fiber internet services. In this role, you will
troubleshoot internet, WiFi, voice, and networkrelated issues, helping customers
resolve problems quickly while delivering an outstanding customer experience.
This position is ideal for candidates with strong troubleshooting skills, networking
fundamentals, and experience supporting internet or telecommunications services.

Key Responsibilities

Diagnose and resolve internet, WiFi, voice, and connectivity issues remotely.

Guide customers through troubleshooting steps and provide clear technical
support.

Analyze modem, router, and network equipment performance to identify root
causes.

Use internal tools and workflows to resolve issues on the first contact whenever
possible.

Determine whether issues are related to customer equipment or the network.

Minimize unnecessary technician dispatches through effective remote
troubleshooting.

Educate customers on available connectivity solutions and service
enhancements.

Maintain a high level of customer satisfaction through professional
communication and problemsolving.

What We are Looking For

Experience in Technical Support, Help Desk, ISP, Telecom, Networking, or Call
Center Technical Support.
Understanding of internet connectivity, WiFi networks, routers, and modems.
Basic knowledge of networking concepts such as IP addresses, DNS, DHCP, and
LAN WAN.
Strong analytical and troubleshooting skills.
Ability to explain technical concepts in a simple and customerfriendly way.
Excellent communication skills in English and Spanish.
Experience working in a fastpaced customer support environment.





Preferred Qualifications

Experience supporting Fiber Internet services.
Familiarity with mesh WiFi systems Eero, Google Mesh, etc..
Experience with remote diagnostic and troubleshooting tools.
Knowledge of broadband, telecommunications, or ISP environments.

This is a position only for people willing to work ONSITE, we are located in AZCAPOTZALCO, CDMX.

We Offer

Base salary 18K20k before taxes per month.

Payment is based on worked hours

100 paid training and law benefits since day 1.

Medical, life insurance after 90 days with us.

Dental and visual coverage after 90 days with us.

40 hours per week

Referral program

Requirements

High school diploma or GED is a MUST.
Advanced English level. B2
Minimum of 6 months of experience in Call Center Tech Support.
Customer Service oriented.

Apply here

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.
Bolsa de trabajo México ofrecemos puesto de Bilingual Technical Support Fiber Agent 20k Law and Upper benefits para el sector de CallCenter Telemercadeo en la empresa Tech Mahindra de México, S. de R.L. de C.V. de Azcapotzalco. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Bilingual Technical Support Fiber Agent 20k Law and Upper benefits Onsite CDMX (Azcapotzalco)
🏢 Tech Mahindra De Mexico, S. De R. L. De C. V.
📍 Azcapotzalco