Senior Operations Manager (Pharmaceutical & Wellness Sector)

About the Company We are a rapidly scaling Mexican company in the health and wellness sector, specializing in vitamins and premium dietary supplements. With a strong presence across B2B, B2C, and E-commerce channels, we are in a phase of accelerated growth. We are looking for a highly analytical and strategic leader to scale our operations to the next level.

The Role Acting as the right hand to the CEO, you will direct the company’s entire end-to-end operation, encompassing operational planning, administration, finance, supply chain, and offline commercial strategy. Your ultimate goal is to drive profitable growth and build a scalable operational framework. You will be the key decision-maker for high-impact administrative and operational strategies.

Industry Expertise Required We are specifically looking for top talent with a strong background in the Pharmaceutical or Chemical industries (experience in biotechnological synthesis, formulation, and laboratory or chemical plant production). Experience in Food & Beverages (specifically utilizing vitamins to fortify FMCG products) is also highly valued.

Key Responsibilities

- Executive Leadership: Serve as the CEO's strategic partner, presenting growth scenarios and spearheading investment and expansion decisions (plant, warehouse, and channels).
- Financial Management: Develop, execute, and monitor the annual budget, cash flow, and financial statements. Control operating costs, product/channel margins, and overall profitability. Deliver monthly P&L statements and KPI dashboards to the Executive Board. Ensure tax compliance alongside the accounting team.
- S&OP & Supply Chain: Lead the annual Sales and Operations Planning (S&OP), aligning market demand with production/purchasing plans and financial targets. Oversee inventory management, procurement (raw materials and finished goods), and vendor relations.
- Quality & Logistics: Ensure best-in-class practices in logistics, warehousing, and traceability.



Maintain strict control over service levels, lead times, and shrinkage.
- Commercial Strategy: Define the strategy, organizational structure, budget, and incentive programs for all offline sales channels.
- Corporate Institutionalization: Champion the institutionalization of the company by implementing and optimizing ERP systems, internal policies, standard operating procedures, and internal controls.
- Team Management: Lead, mentor, and evaluate a multidisciplinary team of 15 to 20 people across the Administration, Commercial, and Operations departments.

The Adecuado Candidate

- Education: Bachelor’s degree in Chemical Engineering, Pharmaceuticals (QFB), Industrial Engineering, Finance, Business Administration, Logistics, or a closely related field.
- Experience: 8 to 12 years of overall professional experience, with at least 4 to 5 years in a Senior Operations, General Management, or COO role.
- Multidisciplinary Scope: Proven track record of simultaneously overseeing Finance, Commercial, and Operations departments.
- Scale-up Expertise: Deep experience in fast-growing companies and leading institutionalization processes (ERP rollouts, process mapping, and internal controls).
- Leadership: Experience successfully managing multidisciplinary teams of 15 to 20+ members.
- Tech Stack: Advanced proficiency in Microsoft Excel and comprehensive ERP management.
- Language: Fully bilingual. Fluent, advanced English (spoken and written) is strictly indispensable for this role.

Highly Desirable Qualifications

- MBA or Master’s degree in Business Management, Finance, or Operations.
- Demonstrated experience managing operations for companies with revenues between $100M and $300M+ MXN.
- Strong knowledge of Good Manufacturing Practices (GMP/BPF) and COFEPRIS regulations.
- Proficiency in Power BI and industry certifications such as PMP or APICS CSCP.

Core Competencies Strategic vision coupled with flawless practical execution • Data-driven decision making • High-level negotiation skills (suppliers and B2B clients) • Change management expertise • Outstanding executive communication skills.

📌 Senior Operations Manager (Cuajimalpa de Morelos)
🏢 Importante Empresa Del Sector
📍 Cuajimalpa de Morelos