About SudorSudor is a wellness technology company helping fitness, wellness, and lifestyle creators build and grow their own branded mobile apps.

We bring content, memberships, and communities together in one platform, giving creators the tools and support they need to turn their passion into a scalable digital business.

As we continue expanding across the US and Mexico, we're looking for a Creator Success & Onboarding Specialist to join our international team.

About the Role:We're looking for someone who genuinely enjoys working with people, solving problems, and helping businesses succeed.

In this role, you'll be one of the main points of contact for our creators, guiding them through their onboarding journey, helping them get the most out of our platform, and ensuring they have a great experience with Sudor.

You'll be part of an international team working across different time zones, collaborating closely with our Creator Success Manager and Mexico-based team. We're looking for someone proactive, organized, and comfortable taking ownership of their work, managing priorities, and finding solutions in a fast-paced environment.

This is a hands-on, client-facing role that combines creator onboarding, customer success, and platform support.

Key Responsibilities:Creator Onboarding & Success

- Guide new creators through the onboarding process, from initial setup to app launch.
- Lead onboarding and platform training calls, helping creators confidently navigate and use Sudor's tools.
- Support creators with content uploads, app setup, and platform-related questions.
- Build strong relationships with creators and ensure a positive experience throughout their journey.




- Proactively follow up on outstanding tasks to keep onboarding projects moving forward.

Customer Support & Problem Solving

- Respond to inquiries from creators and their members via email and video calls.
- Troubleshoot common platform issues, including app functionality, video playback, and account-related questions.
- Investigate issues, identify solutions, and coordinate with the relevant teams when needed.
- Communicate clearly and professionally, keeping clients informed of progress and next steps.
- Help deliver a consistently high standard of customer experience across the US and Mexico.

Operations & Team Collaboration

- Manage multiple client requests and onboarding projects while maintaining attention to detail.
- Keep accurate records of customer interactions, onboarding progress, and outstanding issues.
- Collaborate with colleagues across different time zones to ensure smooth communication and follow-ups.
- Identify opportunities to improve internal processes and customer experience.
- Take initiative in resolving challenges and contribute ideas to help the team work more efficiently.

What We're Looking For:
- 1–3 years of experience in Customer Success, Customer Support, Client Services, Onboarding, Account Management, or a similar client-facing role.




- Fluent English and Spanish, both written and spoken.
- Excellent communication and interpersonal skills.
- Strong organizational skills and the ability to manage multiple priorities.
- A proactive, resourceful, and solution-oriented mindset.
- Comfortable working independently while collaborating with an international team.
- Tech-savvy, with the ability to quickly learn new software and explain it to others.
- Strong attention to detail and a genuine interest in helping customers succeed.
- Based in Mexico City and available to work hours aligned with the US market.

Nice to Have:
- Experience with SaaS platforms, mobile apps, or digital products.
- Previous experience onboarding or training customers on software platforms.
- Familiarity with CRM systems, customer support tools, or project management platforms.
- Experience working with content creators, influencers, fitness professionals, or wellness businesses.
- Experience in a startup or fast-paced environment.
- Familiarity with AI tools to improve productivity and workflows.

What We Offer:
- The opportunity to work with creators and entrepreneurs across the US and Mexico.
- A adaptable work arrangement based in Mexico City, with one in-person team meeting per week.
- Hands-on experience in a growing international wellness technology company.
- Training and support to develop your skills in creator success, onboarding, and digital platforms.
- Opportunities for professional growth as the company expands.
- A collaborative, international team where your ideas and contributions make a real impact.

📌 Creator Success & Onboarding Specialist | US & Mexico (Ciudad de México)
🏢 Sudor Apps
📍 Ciudad de México