Lead People Experience Generalist

Location: Guadalajara, Mexico

Work model: On-site

We're currently supporting a global technology organization that is expanding its team in Guadalajara, Mexico, and we're looking for an experienced Lead People Experience Generalist to help establish and scale its local HR operations.

About the Role

We’re looking for an experienced People Experience professional to strengthen local HR operations and support a growing office in Guadalajara.

This role combines the development of scalable HR processes with hands-on employee and manager support. Responsibilities span employee relations, onboarding, leave administration, local compliance, performance management, HR systems, and employee engagement.

You’ll work independently while collaborating with local and global teams to adapt programs to Mexican employment requirements, improve processes, and deliver a consistent, positive employee experience.

Key Responsibilities

- Develop and improve local HR processes, communication practices, documentation standards, and escalation procedures.
- Serve as a primary contact for employees and managers on HR policies, employment practices, and employee lifecycle matters.
- Handle employee relations intake, initial fact gathering, documentation, and escalation of complex or sensitive cases.
- Coordinate leave, attendance, disability, return-to-work, and related documentation processes, including IMSS requirements.
- Support onboarding, employment documentation, new-hire orientation, and manager readiness.
- Coordinate employee lifecycle activities, including hires, transfers, promotions, organizational changes, leaves, and separations.
- Communicate and apply global and Mexico-specific policies consistently,



identifying opportunities for local improvements.
- Support the localization of global HR systems and processes, including testing, data validation, training, and adoption.
- Maintain accurate and confidential employee records and case documentation.
- Coach managers on performance management processes, documentation, consistency, and timelines.
- Coordinate local delivery of talent programs, including goal setting, talent reviews, development planning, and engagement actions.
- Partner with recruiting teams and hiring managers on hiring coordination, workforce readiness, and the candidate and new-hire experience.
- Support culture, recognition, employee engagement, and change communication initiatives.
- Collaborate with workplace support teams on employee experience and people-related office matters.
- Analyze workforce trends and HR data to recommend practical policy and process improvements.
- Provide clear updates on emerging issues, recommended actions, and decisions requiring additional support.

Required Qualifications

- Bachelor’s degree in Human Resources, Business, Labor Relations, or a related field, or equivalent relevant experience.
- At least eight years of progressive HR or People Experience experience, including broad generalist or HR Business Partner responsibilities.
- Working knowledge of Mexican employment practices, employee relations,



leave administration, statutory processes, and IMSS requirements.
- Experience building or improving HR processes, manager practices, or employee programs in a growing or changing environment.
- Ability to independently manage employee and manager inquiries, case documentation, and appropriate escalation.
- Sound judgment when handling sensitive matters and determining when specialist or leadership involvement is needed.
- Experience adapting general programs and systems to local operational and employment requirements.
- Ability to interpret workforce data and recommend meaningful improvements.
- Strong organizational skills, discretion, and attention to documentation accuracy.
- Strong written and verbal communication skills in both English and Spanish.
- Availability to work on-site in Guadalajara.
- Ability to collaborate effectively with local and global stakeholders.

Preferred Qualifications

- Experience in technology, customer success, support, services, or shared services environments.
- Experience with a global HR information system and case management tools, ideally including localization, testing, or adoption.
- Experience working with external employment counsel, benefits providers, payroll providers, or government institutions in Mexico.
- Experience supporting office launches, rapid growth, organizational change, or employee engagement programs.

Working Environment

This is primarily an office-based role involving regular interaction with employees, managers, and cross-functional partners. The position requires managing competing priorities and handling confidential information with care. Occasional travel may be required

📌 Lead People Experience Generalist (Guadalajara)
🏢 OttoMate
📍 Guadalajara