Senior IT Program / Project Manager

Position Overview

We are seeking an experienced Senior IT Program / Project Manager to lead the successful delivery of complex, cross-functional technology initiatives. This role will be responsible for managing multiple interdependent projects across business functions and technology platforms, ensuring alignment with strategic objectives, timelines, budgets, quality standards, and stakeholder expectations.

The ideal candidate combines strong program and project management expertise with excellent leadership, communication, stakeholder management, and problem-solving capabilities. The role requires the ability to operate effectively in a fast-paced environment, manage competing priorities, and influence geographically dispersed teams and senior stakeholders.

Required Experience

- Bachelor’s degree (BS/BA), preferably with a focus on Information Technology, Business, Engineering, or a related discipline; equivalent professional experience will also be considered.
- 10+ years of hands-on IT Program and/or Project Management experience, preferably managing large-scale and complex technology initiatives.
- Proven experience leading multiple interdependent projects across different functional areas and technology platforms.
- Strong experience with Waterfall, Agile, and Scrum methodologies and the ability to apply the appropriate delivery approach based on project needs.
- Experience incorporating Organizational Change Management (OCM) practices into project and program delivery.
- Demonstrated experience managing project scope, schedules, budgets, risks, dependencies, resources, and quality.
- Experience communicating program status, risks, financials, and key decisions to senior management and executive stakeholders.

Mandatory Skills & Competencies

- Strong leadership skills with demonstrated ability to lead, influence, and coordinate high-performing, geographically distributed teams.
- Excellent stakeholder management skills, including the ability to manage expectations, resolve competing priorities, and drive alignment across different stakeholder groups.
- Strong analytical, problem-solving, decision-making, and troubleshooting capabilities.
- Strong documentation, organization,



planning, and follow-through capabilities.
- Ability to work successfully in a fast-paced, dynamic environment with rapidly changing priorities.
- Strong influencing and negotiation skills, with the ability to drive stakeholders toward consensus and decisions.
- Solid understanding of IT governance, project financial management, risk management, and delivery controls.

Key Responsibilities

- Lead the end-to-end delivery of highly complex IT programs, applications, and systems involving multiple dependent projects, functional areas, stakeholders, and technology platforms.
- Establish the overall program vision, strategy, delivery approach, governance model, and implementation roadmap required to achieve business objectives.
- Own program-level planning and execution, ensuring alignment across scope, schedule, budget, resources, risks, dependencies, quality, and expected business outcomes.
- Provide oversight and direction to cross-functional project teams and Project Managers.
- Develop and maintain programming roadmaps, business cases, governance structures, integrated project plans, and executive-level reporting.
- Serve as the central point of communication for program teams, business stakeholders, technology teams, senior management, and executives.
- Provide clear, timely, and audience-appropriate updates regarding project status, milestones, risks, issues, dependencies, decisions, financials, and required actions.
- Build strong relationships across business and technology organizations and drive cross-functional collaboration toward successful outcomes.
- Manage project deliverables and milestones within approved timelines, scope, quality expectations, and budget.
- Coordinate day-to-day operational and tactical activities across approved projects while maintaining focus on overall program objectives.




- Proactively identify, assess, escalate, and mitigate program risks, issues, and cross-project dependencies.
- Ensure adherence to established IT governance processes, delivery standards, and reporting requirements.
- Prepare and present monthly project/program status reports, financial updates, forecasts, risks, and executive summaries.
- Coordinate the application of technical and delivery disciplines, including process improvement, data analysis, architectural review, quality assurance, and facilitation.
- Provide objective guidance, expertise, and leadership to program and project team members to drive execution, business value, and successful delivery outcomes.

Preferred Qualifications

- Experience managing enterprise-scale IT transformation or modernization programs is preferred.
- Experience working in integral or highly matrixed organizations is highly desirable.
- Strong financial management experience, including project budgeting, forecasting, tracking actuals, and financial reporting, is a plus.

Additional Required Qualifications NA

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.

We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

📌 Senior IT Program - SPM (Ciudad de México)
🏢 Infosys
📍 Ciudad de México