1. Position Overview

Responsible for coordinating and monitoring cleaning and personnel transportation services, ensuring service quality, client satisfaction, and effective communication with clients and subcontractors. Also supports administrative activities related to these services.

2. Key Responsibilities

A. Cleaning Services

- Monitor daily cleaning operations and service quality.
- Follow up on client requests, complaints, and issues.
- Coordinate corrective actions with subcontractors.
- Ensure compliance with client requirements.

B. Personnel Transportation

- Monitor transportation services to ensure safety, punctuality, and reliability.
- Follow up on client requests, incidents, and complaints.
- Coordinate with transportation subcontractors to resolve operational issues.
- Monitor service performance and identify improvements.

C. Administrative Activities

- Prepare operational reports and maintain documentation.
- Follow up on invoices, quotations, contracts, and other administrative matters.
- Coordinate with internal departments and subcontractors.
- Monitor service costs and compliance with contractual requirements.

D. Client and Subcontractor Relations

- Maintain good relationships with clients, subcontractors, and internal teams.




- Act as the main contact for service requests and follow-up.
- Communicate clearly and professionally in English and Spanish.

3. Qualifications and Requirements

- Education: Bachelor's degree in Engineering, preferably Electrical or Mechanical Engineering, or a related field.
- Language: Fluent English, written and spoken.
- Communication: Strong interpersonal and client service skills.
- Organization: Good planning, follow-up, and administrative skills.
- Problem-Solving: Ability to resolve issues and coordinate corrective actions.
- Computer Skills: Proficiency in Microsoft Office, especially Excel, PowerPoint, and Outlook.
- Personal Skills: Proactive, responsible, organized, and results-oriented.

4. Preferred Experience

- Experience in Facility Management, Operations, or Service Coordination.
- Experience managing cleaning or personnel transportation services.
- Experience working with clients and subcontractors.
- Knowledge of operational reports and service performance indicators.

5. Key Competencies

- Customer service and communication.
- Planning and organization.
- Problem-solving and conflict resolution.
- Teamwork and coordination.
- Responsibility and continuous improvement.

📌 Soft FM Specialist (Pesquería)
🏢 Hyundai Engineering Mexico
📍 Pesquería