University Mentoring SpecialistStudent Success Center | Elisia Education Hub

Location: Colón, Querétaro, Mexico | On-site

About the RoleElisia Education Hub is seeking a proactive, student-centered University Mentoring Specialist to coordinate and strengthen our university mentoring program. This role is essential to fostering student engagement, belonging, personal development, and academic persistence.

We are looking for a professional who can build meaningful mentoring relationships, guide and support mentors, identify students who may be at risk of disengagement or withdrawal, and coordinate timely interventions to help students succeed throughout their university journey.

The adecuado candidate combines strong interpersonal skills with excellent organizational abilities, a proactive mindset, and a commitment to student success and retention.

Key Responsibilities

- Coordinate, implement, and continuously improve the university mentoring program.
- Recruit, onboard, train, and support mentors, establishing clear expectations and performance standards.
- Coordinate mentor–mentee assignments and monitor the quality and continuity of mentoring relationships.
- Identify early warning signs of student disengagement, low motivation, adjustment difficulties, and potential withdrawal.
- Develop and implement proactive follow-up strategies for students who may be at risk of leaving the university.
- Collaborate with academic advisors, faculty, the Tutoring Specialist, and other institutional departments to coordinate student support.
- Organize mentoring activities, workshops, and initiatives that promote belonging, engagement, and personal development.
- Maintain accurate records of mentoring activities, student participation,



referrals, and follow-up actions.
- Monitor program performance through KPIs, analyze participation and engagement trends, and prepare periodic reports.
- Ensure that students requiring specialized support are appropriately referred to the relevant university services.
- Contribute to institutional student retention initiatives by monitoring intervention outcomes and identifying opportunities for improvement.

Qualifications and Requirements
- Bachelor's degree in Psychology, Education, Social Sciences, Student Affairs, or a related field.
- Minimum of three (3) years of relevant professional experience in education, student support, mentoring, teaching, or a related area.
- Candidates with experience as English teachers/professors or professionals from other academic disciplines are encouraged to apply.
- Advanced English proficiency is required, including professional written and spoken communication.
- Strong interpersonal, communication, organizational, and problem-solving skills.
- Experience supporting students, coordinating activities or programs, or working in an educational environment.
- Ability to identify potential student risks, maintain appropriate follow-up, and coordinate support interventions.
- Proficiency in Microsoft Office or Google Workspace, including spreadsheets and reporting tools.




- Ability to work collaboratively with students, faculty, mentors, and institutional stakeholders.

Preferred Qualifications
- Experience in higher education, student engagement, mentoring programs, academic retention, or student success initiatives.
- Experience coordinating teams, training staff or volunteers, or monitoring program performance.
- Familiarity with student information systems, learning management systems, and data-driven decision-making.
- Knowledge of early intervention strategies and student retention practices.

What Success Looks LikeThe successful candidate will help build a structured, proactive, and measurable mentoring program. Performance will be evaluated through indicators such as:
- Mentor and mentee participation and engagement.
- Completion of mentoring activities and training.
- Quality and continuity of mentoring relationships.
- Timely identification and follow-up of at-risk students.
- Appropriate referrals and completion of intervention follow-ups.
- Student feedback, belonging, and engagement indicators.
- Contribution to student persistence and retention outcomes.

Work Environment and ExpectationsThis is a full-time, on-site position based at our campus in Colón, Querétaro, Mexico. Candidates must be able to commute to the campus and work collaboratively within a student-centered university environment. At Elisia Education Hub, we believe that student success begins with connection, support, and opportunity. If you are passionate about helping university students overcome challenges, develop their potential, and continue toward graduation, we encourage you to apply.

📌 University Mentoring Specialist (Santiago de Querétaro)
🏢 Elisia Education Hub
📍 Santiago de Querétaro