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Este Puesto Reporta a

IS Technical Service Mgr Technical Plt.

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Your role and responsibilities The Qualys Patch Management SME serves as the technical and operational expert for the Qualys Patch Management platform across ABB. This role ensures stable platform operations, drives adoption across Business Units and Divisions, enables our global teams, and provides expert guidance aligned with ABB's commitment to operational excellence and cybersecurity governance.

The SME acts as the primary point of contact for onboarding activities, access management, technical troubleshooting, and end-user support, collaborating closely with business stakeholders, ABB InfoSec, infrastructure teams, and the Qualys vendor organization to support ABB's digital transformation initiatives.

The Work Model For The Role Is

You will be mainly accountable for:

- Acting as the subject matter expert for Patch Management service and related services across ABB
- Supporting onboarding of Business Units, Divisions, applications, and infrastructure teams to the platform
- Managing user access requests, role assignments, and platform entitlements in alignment with ABB's governance requirements
- Conducting platform introduction sessions, demonstrations, training workshops for ABB teams globally
- Providing technical guidance on Qualys capabilities, prerequisites, limitations, and align with ABB's patch management standards
- Investigating and troubleshoot platform issues, collaborating with ABB support teams and Qualys
- Managing vendor support cases through resolution
- Liaising with Qualys on defects, feature requests, and service improvements relevant to ABB's needs
- Maintaining operational procedures,



knowledge articles, and documentation accessible to ABB teams
- Supporting platform governance, reporting, KPI tracking, and continuous improvement aligned with ABB standards
- Collaborating across Vulnerability Management, InfoSec, and Infrastructure teams to ensure consistent processes
- Participating in testing and validation of platform releases and enhancements
- Inventing, proposing and driving automation/improvement opportunities

Qualifications For The Role

- Minimum 3 years of experience in enterprise IT environments (IT service management framework – ITIL)
- English proficiency at C1 level or above
- Strong understanding Patch/Vulnerability Management process in regulated environments, experience in Qualys PM is a plus
- Good knowledge of Windows and Linux server environments across enterprise scale
- Experience supporting enterprise SaaS platforms and technical services in global organizations
- Familiarity with ServiceNow and ITIL-based service management practices as used at ABB
- Experience working with external vendors and managing support escalations in multinational settings
- Strong troubleshooting and analytical skills, excellent attention to details
- Strong communication skills ensure the maintenance and improvement of information and knowledge effectively and efficiently for the convenient usage of the information and knowledge throughout the organization
- Ability to communicate effectively with diverse technical and non-technical stakeholders across ABB
- Experience delivering training sessions, demos, and customer onboarding activities globally
- Profound understanding of presentation techniques and effective presentation skills

Construir un futuro más limpio e inteligente requiere todo tipo de mentes: las curiosas, las valientes y las creativas. Por eso acogemos a personas de todos los orígenes y experiencias. ¿Listo para causar impacto?

Presenta tu candidatura hoy mismo o visita https://www.abb.com para saber más sobre el impacto de nuestras soluciones en todo el mundo.

📌 IS Technology Specialist (San Luis Potosí)
🏢 ABB
📍 San Luis Potosí