CUSTOMER SERVICE | AUTOMOTIVE INDUSTRY

Important manufacturing company is looking for a Customer Service professional to join our plant in San Juan del Río, Querétaro.

Are you an experienced Customer Service professional within the automotive manufacturing industry?

If you currently live in San Juan del Río, or would like to return and establish yourself there, and have experience managing customer requirements, orders, deliveries, customer portals, EDI, and cross-functional coordination, this could be an excellent opportunity for you!

KEY RESPONSIBILITIES

Act as the main point of contact for customers, ensuring timely and professional communication.

Manage and follow up on customer orders, requirements, deliveries, packaging, and priorities.

Coordinate with Production, Logistics, Warehouse, Planning, and Supply Chain teams.

Monitor on-time deliveries and proactively address potential delays or supply issues.

Manage customer information and requirements through EDI and customer portals, including ASNs.

Follow up on order status, inventory availability, shipments, and production requirements.

Analyze customer demand and communicate changes and priorities internally.

Support the resolution of customer complaints, delivery issues, and urgent requirements.

Monitor Customer Service KPIs, including Customer Satisfaction, On-Time Delivery, Inventory Accuracy, and Production Plan Compliance.





Participate in meetings and conference calls with international customers and corporate teams — therefore, fluent English is required.

Build and maintain strong, professional relationships with key customer contacts.

Participate in PPAP processes, ramp-ups, and production planning.

Work according to IATF requirements and automotive industry standards.

REQUIREMENTS

Bachelor's degree in Business Administration, International Trade, Logistics, Supply Chain, or a related field.

Minimum 2 years of experience in Customer Service within the automotive manufacturing industry.

Proven experience working directly with automotive customers.

Knowledge of logistics, inventory management, production planning, and shipping processes.

Experience using ERP systems and EDI.

Experience managing customer portals.

Advanced / Business English – required.

Ability to lead meetings and communicate effectively with international customers and corporate teams.

BENEFITS

Savings Fund

Grocery Vouchers, subject to the legal limit

30 days of Christmas Bonus (Aguinaldo)

Vacation Premium

Major Medical Insurance

Life Insurance

Company Cafeteria / Meal Service

Location: San Juan del Río, Querétaro

If you are ready for a new challenge and believe your experience matches this opportunity, send us your resume via WhatsApp , contact at Linkedin Sancen Capital Humano

We look forward to hearing from you!

📌 Customer Service Automotriz San Juan del Río (Santiago de Querétaro)
🏢 EVA YALINA SANCEN RODRIGUEZ
📍 Santiago de Querétaro