Manager Cloud Contact Center (Google)

Mandatory qualifications:

- Bachelor’s Degree completed
- MBA from a tier 1 institute is highly desirable.
- Availability to travel may be required.
- English Advanced
- +5 years experience for Consultant or +10 years of experience for Manager in designing, architecting and delivering in Google Platform for Cloud Contact Center.
- Experience in designing and implementing AI chatbot/ Virtual assistant and defining a comprehensive digital roadmap to integrate with cloud contact center platforms.
- Experience in creating contact center of the future strategy and transformational roadmap.

Preferred Qualifications:

- Experience in Conduct contact center capability assessment, create benchmark across contact standard standards KPIs, design the contact center of the future, craft solution blueprint, and articulate business case for transforming to a cloud based WFM solution.




- Experience in using speech analytics tools (such as Call Miner, NICE, Verint etc.) and derive insights into the call center key KPIs and be able to suggest transformation ideas.
- Contributed initiatives such as Assets, accelerators and Point of Views focused on Customer Service Channels and Operations.
- Project Management, Experience working with integral teams.

Sueldo: $30,000.00 - $45,000.00 al mes

Pregunta(s) de postulación:

- Experiencia en Cloud Contact Center en la plataforma de Google
- Experiencia en chatbots basados en IA
- Experiencia en herramientas de análisis de voz (como Call Miner, NICE, Verint, etc.)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

📌 Consultor Cloud Contact Center - Google (Ciudad de México)
🏢 Krolls Telcomm De México
📍 Ciudad de México