Bilingual Virtual Assistant (English/Spanish)ReceptionistRemote | Part-Time | 40 Hours/Week | $6.5/hour with 6 mos perf reviewRole SummaryWe are hiring aBilingual Medical Virtual Assistantto support anInternal Medicine practice. This role requires someone withstrong English and Spanish communication skills , especially over the phone, since a large part of the work involves speaking directly with patients, coordinating appointments, handling follow-ups, and keeping communication clear and professional.This is a patient-facing support role that directly affects clinic flow, patient experience, and day-to-day operational efficiency. The idóneo candidate is organized, dependable, confident on calls, and able to manage scheduling, insurance-related tasks, and administrative follow-through with accuracy.Top RequirementsStrong bilingual communication skills in both English and SpanishConfident and professional on phone callsStrong patient coordination and scheduling abilityHigh attention to detail and reliable follow-throughKey Responsibilities1) Phone Calls and Patient CommunicationHandle a high volume of inbound and outbound phone calls with patients, pharmacies, payer offices, and other healthcare contactsCommunicate clearly and professionally in bothEnglish and SpanishProvide appointment reminders, follow-up calls, rescheduling support, and general patient assistanceAnswer routine patient questions and escalation concerns appropriatelyMaintain a calm, patient-friendly tone, especially when dealing with elderly patients or complex situations2) Appointment Scheduling and Patient CoordinationManage new and existing patient scheduling through phone, email, and textMaintain provider calendars accurately and help prevent gaps, overlaps, or scheduling errorsConfirm appointments and manage cancellations, reschedules,



and waitlist coordinationConduct pre-visit outreach and communicate next steps clearly to patientsEnsure accurate patient demographics, appointment notes, and call outcomes are documented in the system3) Insurance Verification and BenefitsVerify patient eligibility and benefits before appointmentsConfirm copays, deductibles, covered services, and authorization requirementsIdentify insurance issues early and communicate them clearly to patients and internal staffDocument verification results accurately in the EMR and any internal trackersEscalate unresolved payer issues and follow through until completed4) Referral and Prior Authorization SupportProcess referral-related tasks and ensure required documents are completeInitiate and follow up on prior authorization requests as neededTrack pending items, approvals, denials, and required follow-up actionsCoordinate with payer offices, provider offices, and internal team members to avoid delays5) Administrative Support and DocumentationMaintain accurate, timely, and consistent documentationSupport daily administrative workflows such as inbox management, task queues, forms, uploads, and follow-up trackingHandle patient information in a HIPAA-compliant mannerProvide status updates proactively and complete assigned tasks with minimal follow-upRequired QualificationsExcellent verbal and written communication skills in both English and SpanishPrevious experience handling phone calls in a patient-facing, customer-facing, or healthcare support roleStrong confidence speaking with patients over the phone, including appointment coordination and follow-up callsHighly organized, detail-oriented, and able to manage multiple tasks accuratelyAble to work independently and communicate updates clearlyReliable computer setup, headset, and stable internet connection for remote workHIPAA knowledge or experience with HIPAA-compliant workflowsNice to HaveClinical or healthcare backgroundFamiliarity with EMR/EHR systemsExperience supportinginternal medicine, primary care, or similar outpatient practices

📌 Bilingual virtual assistant receptionist (Chiapas)
🏢 Go Lean Health
📍 Chiapas