Ondaro is with you for what comes next
Ondaro is looking for a highly skilled and strategic Service Now Senior Technical Consultant ITSM/CSM to join our growing team. In this role, you’ll drive the evolution of our Service Now practice by designing scalable solutions, leading innovation initiatives, and partnering with clients to solve complex business challenges. From architecting advanced ITSM and CSM capabilities to mentoring technical leaders and influencing strategic decisions, you’ll play a key role in shaping the future of our Service Now offerings.
What You’ll Be Doing: Develop the roadmap of offerings and the go-to-market strategy for the ITSM/CSM practice. Lead the innovation agenda in AIOps, automation, and Cloud Management. Mentor Senior PLs (Project Leaders) and Senior Architects. Act as the main expert in high-level discussions with C-level clients. Serve as the primary point of contact for the practice with Service Now and other strategic partners. Design and develop end-to-end functionalities, including advanced workflows and integrations.



Troubleshoot and resolve complex bugs through deep root-cause analysis. Build custom widgets and advanced solutions for the Service Portal. Collaborate with business analysts and stakeholders to define technical and strategic requirements. Oversee and manage application deployments into production environments. What You’ll Bring to the Table: English proficiency. Platform Fundamentals Proficient in using Update Sets and Application Scopes Develops complex Client Scripts using Glide Ajax for efficient server calls Creates Script Includes for reusable logic and masters more complex Business Rules (async, display). Process Automation Develops robust flows in Flow Designer, with subflows, custom actions, and advanced logic. Catalog & Portal Develops custom Widgets from scratch (Angular JS, Server/Client Script for the widget). Integrations and Debugging Builds and consumes REST APIs (outbound) Uses Integration Hub for

📌 Senior technical consultant itsm/csm (Chihuahua)
🏢 Ondaro
📍 Chihuahua