JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services. The control tower will be the regional dedicated customer support contact that will assist with day-to-day queries from Customers Logistics, shipping, and other personnel. They will also provide pro-active exception management to alert Customer promptly to any issues that may result in a transit time delay on a shipment. The control tower should work to resolve all issues as quickly as possible and to provide effective and pro-active communication with Customer.
ESSENTIAL FUNCTIONS
Identifying the potential risk.
Develop and keep good business relationship with clients
Provide excellent customer service
Monitor and track customer bookings/shipments, update client of shipment status/delays




Monitoring and analysis the shipments' status.
Co-ordination between Origin and Destination
Foresee and escape any potential risks like the delay, damages, loss etc.
Communication interface and escalation person
Work as the communication interface in Client, Account Management, Operation teams, and Product teams, and escalation person for any operation issues and potential risks.
Assist Account Management team in compiling Ad Hoc quotes
Lead and manage the implementation of any new services in collaboration with the appropriate operational at all origin/destinations.
Penetrate organizational structure and develop relationship beyond main points of contact
Enforce SOP compliance globally for Lam Research
Ensure the SOP is maintained timely & completely and inform all the involved Original and Dest offices.
Reports analysis
Other needed reporting
Working on the new solution according to the client's requirement
Attend t

📌 Okam (Operational Key Account Management) (México)
🏢 Mxgdl Jas Forwarding De Mexico S.A. De
📍 México