POSITION SUMMARY
As a Customer Service Specialist, your focus is to communicate with inbound and outbound call traffic to collect
on assigned client healthcare accounts.
You will communicate directly with patients in a professional and helpful manner in an attempt to resolve or collect a debt, while complying with applicable HIPAA and other applicable regulations to ensure the company is compliant with the law.
POSITION RESPONSIBILITIES
Medical Collections
Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts
Gathering information, performing research and resolving customer inquiries
Communicate appropriate options for resolution in a timely manner
Inform customers/patients about services available, and assess their needs
Schedule work to ensure accurate phone coverage, prioritize calls and escape as required
EDUCATION AND EXPERIENCE
High school diploma or college degree from an accredited college or university
Fluent in Spanish
Two to five years industry experience in medical revenue cycle management is required.
Medical experience,



either practical or classroom knowledge needed.
Proven understanding of the medical revenue cycle.
Demonstrated excellent verbal, written and interpersonal communication skills.
Demonstrated knowledge of HIPAA rules and regulations.
Attention to detail
Good attendance record
Proven ability to work collaboratively in a team environment
Demonstrated ability to perform work in alignment with company mission and values
Proven PC proficiency in MS Office Suite Applications
WORK ENVIRONMENT / PHYSICAL REQUIREMENTS
Work environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone
Occasional lifting may be required up to 25 lbs.
Must be able to be on the phone for extended periods of time
Must be able to sit for extended periods of time with frequent bending and stooping
ADDITIONAL NOTES
This role profile is

📌 Customer Service Specialist (México)
🏢 Turtle Trax
📍 México