Ways of Working: Onsite - This job is fully onsite. Employee Type: Employee Global Job Level (HCM): Support 3 (3) Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive . As a global leader in robotic-assisted surgery and minimally invasive care , our technologies—like the da Vinci surgical system and Ion —have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life. If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare , you’ll find your purpose here. Job Description Primary Function of Position: The IT Manufacturing Support Technician is responsible for supporting hardware and software for all location specific and corporate employees or contractors by utilizing best practices as defined and facilitated by the IT Operations, Infrastructure, Security, and Network departments. The scope support includes all computers, printers, cell phones, telecom (VOIP), audio visual, servers, network equipment, operating systems, network access, websites, e-mail, third party software used to support business functions, and various internal corporate supported business applications. Roles and Responsibilities: Respond to requests for IT assistance directly from corporate and mfg users and elevate the complex issues to Tier II or Tier III support.



Be willing to work adaptable hours on occasions when necessary. Document and maintain processes, best practices, knowledge base and training materials. Manage or participate in various assigned projects as needed. Ensure company and departmental goals as defined by management are met completely and on time. Communicate with management to provide timely reporting of issues, status, and resolutions. Support Business Application, Network, Security, Infrastructure, Windows, and Facilities teams to facilitate issue resolution and project completion. Ensure high availability, reliability, and optimal performance of technology systems and services Install software, troubleshoot issues. Conduct regular inventory counts to ensure accuracy and compliance with processes Must be able to work independently and self-directed, as well as, within a team, following directions and have the ability to prioritize the IT related issues. Qualifications Skill and Job Requirements: Highschool degree or equivalent work experience is required At least 2 years experience supporting a Windows operating system computing environment Must beavailable to work a 12-hour night shift Strong knowledge of Microsoft desktop operating systems. Working knowledge of Active Directory services and various business applications desiere. Experience working in a shipping or manufacturing environment is a plus Working knowledge with SAP, Service Now, Agile, Fed Ex Ship Manager, OKTA, SAM, are a plus Weekend and non-business hours support required as needed Relevant certifications such as various MCITP, Comp TIA and ITIL are desired Must have strong customer service skills, organizational skills, and excellent communication skills both verbal and written Should be adaptable and able to complete projects outside normal daily duties as needed Additional Information This position is for a 12-hour night shift. #J-18808-Ljbffr

📌 It technician (Centro Cívico)
🏢 Intuitive
📍 Centro Cívico