SUMMARY
ROHM Semiconductor USA, LLChasan immediateopening for a motivated, detailed Customer Service Representative to become part of our Customer Service Sales Support team. We are seeking individuals with entry to junior level experience who enjoy working in a fast-paced environment. The office location is in Guadalajara, MX. Hybrid work schedule. The qualified Customer Service representative will be responsible for performing routine administrative and sales support duties including process orders, prepare correspondence and fulfill customer needs to ensure customer satisfaction. Interface with internal and external customers effectively and timely for the delivery of pre-and post-sales activities to maintain positive customer relations. Familiarity with standard concepts, practices, and procedures within the industry. Relies on instruction and pre-established guidelines to plan and accomplish goals.
DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential function satisfactorily.
Performadministrative sales support tasks for outside/field sales, CS members, reps, accounting and other end users
Data entry of customer orders
Respond to customers regarding product orders
Manage order information for customers (cross-references, stock availability, expediting orders, delivery dates, product specs, and pricing); modify orders per customer requests
Prepare quotes on orders for Outside Sales
Communicate professionally and effectively with customers, outside sales, and other internal users by phone, email, and/or in person; (may include ROHM Japan counterparts)
Learn key features and benefits of ROHM products and service offerings to provide the appropriate product/service in a particular market or end user type
Participate in departmental meetings; learn about current policies, trends and technologies in the industry
Give feedback on processes and communicate insights based on customer behavior
Perform other dut
📌 Customer Service Rep (México)
🏢 ROHM
📍 México