Citi is seeking an Incident Management Specialist for the Mobile channel in Mexico City. You will gather documentation, track incident status, and coordinate cross-functional teams to analyze incidents and drive improvements to the mobile app.
You will document cases for metrics, prepare status reports for senior management, and help ensure SLAs are met while delivering solutions that resolve customer issues through proactive, data-driven actions.
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📌 Mobile Incident Management & Digital Channels Analyst (Ciudad de México)
🏢 Citigroup
📍 Ciudad de México
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