Description
Cleafy is looking for a highly motivated professional to join our Customer Operations team as a Resident Fraud Technology Partner assigned to one of our most strategic Mexican clients in the banking sector.
You will act as the in-house expert on the Cleafy platform within the client's fraud prevention team. Your goal is not only to support investigations and technical analysis, but also to demonstrate and clearly communicate the value of our platform through tangible outcomes and insights. You'll collaborate daily with the head of the client's fraud prevention team, and with Cleafy Operations and backend teams, becoming a trusted advisor and ensuring that Cleafy's value is fully understood, visible, and appreciated across their organization.
This role also involves proactively identifying emerging needs, facilitating internal escalations, and helping Cleafy stay ahead of the curve with regard to customer requirements and potential business opportunities.
While primarily dedicated to this client,



the role may also include working on Cleafy initiatives beyond the scope of the assigned client.
MAIN RESPONSIBILITIES
Act as the resident Cleafy expert within the client's fraud prevention team
Investigate fraud events and extract valuable insights using the Cleafy platform
Help demonstrate and showcase the value of the Cleafy platform through concrete use cases
Maintain an ongoing and trusted relationship with the client's fraud prevention lead
Act as a bridge between the client and Cleafy, facilitating communication and collaboration
Identify evolving client needs and usage patterns, and share them with Cleafy's Customer Success, Sales and Product teams to shape the roadmap and future engagement
Provide continuous support and guidance to the client's fraud analysts and investigators
Participate in incident response, enabling faster fraud detection and decision-making
Be an ambassador of Cleafy's innovation, ensuring the platform's strengths are understood and

📌 Fraud Technology Partner (Francisco León)
🏢 Cleafy
📍 Francisco León