Overview
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">

Shift4 is expanding globally and hiring Customer Support Representatives to work with customers

This is an onsite opportunity based at Shift4's Cuauhtémoc, Ciudad de México office.

Summary:
The Customer Service, Sr Associate provides front-line support to merchants across multiple channels, resolving inquiries related to payments, POS systems, hardware, software, and accounts. This role requires technical curiosity, problem-solving skills, and the ability to manage multiple tasks while delivering clear and professional communication.

Responsibilities:

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- Answer and resolve customer inquiries regarding payment processing, billing, hardware, software, and accounts.




- Walk merchants through troubleshooting steps for credit card terminals, POS systems, and integrated software platforms.
- Diagnose technical issues and escalate complex cases to higher-tier teams when necessary.
- Use internal systems, knowledge bases, and tools to provide fast and accurate support.
- Educate users on self-service features and digital support tools.
- Document cases and follow up to ensure full resolution.
- Manage multiple communication channels (phone, email, chat, ticketing) efficiently.
- Maintain awareness of payment gateways, POS systems, APIs, backend dashboards, CRM & ticketing platforms, and related tools.
- Answer and resolve customer inquiries regarding gift card payment processing, hardware, software, accounts, loyalty and ecommerce.

Qualifications:

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- 1+ years customer service role
- Stellar verbal and written communication skills.
- Strong technical curiosity and ability to navigate applicat

📌 Customer Service, Sr Associate (Ciudad de México)
🏢 Shift4
📍 Ciudad de México