Job Description
About the role:
The People Experience Partner, Employee Relations - Americas provides expert guidance on employee relations matters and helps foster a fair, respectful, inclusive, and high-performing work environment within the specified region. This role partners across Human Resources, including People & Labor Relations (PLR), and with Legal, people leaders, employees, and other stakeholders to assess workplace concerns, manage complaints, mitigate risk, and support consistent application of company policies and practices in accordance with local laws.

The role requires sound judgment, discretion, strong consultation skills, and the ability to navigate sensitive and complex situations while maintaining confidentiality and trust.

This is a hybrid position requiring a minimum of 10 in-office days per month. Employees are required to work from the office 2-3 days per week.

How you will contribute:

Partner closely with HR colleagues to advise on and resolve more complex employee relations matters, including complaints, grievances, and disputes

Close collaboration with the People & Labor Relations team, which may include escalations

Provide guidance to employees and leaders on employee relations matters

Ensure compliance with labor laws and company policies through effective communication and policy knowledge

Maintain accurate, confidential case documentation and ensure appropriate records are retained in accordance with company requirements

Support the consistent application of global and local policies, procedures, and employment practices, recognizing applicable country and jurisdictional requirements

Contribute to a respectful, inclusive, and psychologically safe work environment

Build trusted partnerships with stakeholders

Required Skills:

Significant employee relations, labor relations, employment law,



or related HR Partnering experience within applicable region (multi-country) needed

Strong knowledge of employee relations principles, performance management, workplace conduct, conflict resolution, and HR policies

Ability to interpret and apply policies consistently while recognizing local legal requirements and cultural nuances

Demonstrated experience managing complex workplace complaints and providing recommendations based on facts, policy, and applicable employment requirements

Strong analytical and problem-solving capabilities, including the ability to identify themes and recommend preventive actions

Expertly manages conflict resolution in highly complex situations, providing guidance and recommendations for improvement

Demonstrated ability to manage multiple sensitive matters, prioritize effectively, and meet deadlines

Capable of handling complex situations and advising others, performing advanced risk mitigation tasks, and making recommendations for complex situations

Ability to influence others without direct authority and coach others on influencing skills

Applies advanced decision-making skills to complex situations, provides recommendations, and mentors others in decision-making processes

Proven track record of strong cross-functional stakeholder management

Has a high level of integrity, confidentiality, professionalism, and emotional intelligence

Excellent written and verbal communication skills required

English and local language required

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Other desired skills:

Additional languages a plus

Systems experience in Workday, ServiceNow, and/or HR Acuity a plus

Experience in a general and matrixed organization a plus

Pharmaceutical Industry experience a plus

Locations
MEX - Santa Fe

Worker Type
Employee

Worker Sub-Type
Regular

Time Type
Full time

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📌 People Experience Partner, Employee Relations Americas (Nezahualcóyotl)
🏢 Takeda Pharmaceutical
📍 Nezahualcóyotl