Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a integral experience company that believes in being people‑first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:
The Specialist - Quality Assurance is responsible for ensuring that all calls adhere to the quality guidelines as set forth by the client and by Everise. The QAR achieves this objective by constantly monitoring the associates’ transactions, scoring these monitors, and providing active personal coaching and feedback to the associates.

Job Requirements:

Monitor/audit each assigned associate in accordance with Everise and client requirements





Work with supervisors and management to ensure that all associates are meeting quality standards

Provide training as needed to both new hires and experienced associates

Attend and contribute to both internal and client calibration sessions

Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s)

Any other duties and responsibilities assigned by management of the company

Qualifications:

At least 1 year customer service and/or sales experience, preferably in a call center environment

High school diploma or equivalent required. Some college preferred

Proficiency in Microsoft Office applications, especially MS Word and Excel

Excellent oral and written communication skills

Detailed-oriented

Analytical skills

Exceptional motivational and interpersonal skills

Able to work independently

Flexible Schedule

Dependability regarding completion of assignments and attendance

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

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📌 Quality Assurance Specialist (Valle de Bravo)
🏢 Everise
📍 Valle de Bravo