As Account Manager, you will own your assigned customer relationships and book of business. You will drive retention and growth, ensure service levels are met, and manage margin and volume in close coordination with Customer Service and Carrier Sales. You will be the main point of contact for customers, helping them solve their operational, commercial and administrative needs.

Key Responsibilities

Serve as the main point of contact for customer operations, performance reviews and escalations

Build quarterly account plans and a growth roadmap covering volume, lanes, service targets and margin objectives

Work with Carrier Sales on capacity strategy and with Customer Service on execution and updates

Monitor daily performance (tracking, exceptions, PODs, accessorials) and keep customers informed

Lead weekly business reviews (WBRs) and monthly service reviews, analyze KPIs and implement corrective actions

Identify upsell and cross-sell opportunities and partner with the commercial team on pricing and contract renewals

Keep data and documentation accurate in the TMS

Requirements





Bachelor’s degree in business, operations, supply chain, commerce or a related field

3 to 6 years of experience in freight brokerage or transportation

1 to 2 years of experience leading teams

Proven track record of growing accounts while maintaining service quality and margin

English level B2

About PRIMO

At PRIMO, we move more than freight — we move stories with passion, tenacity, diversity, and humility. We’re a people-driven logistics company, handled by humans and empowered by technology. If you want to know who we are, what we stand for, and why our culture makes us proud every day:

Visit heyprimo.com

Follow us on Instagram @primo_community

Connect with us on LinkedIn PRIMO

Join us and discover The PRIMO Way.

Logistics Freight`s Site – Things done right. From start to final delivery.

A post from admin on Logistics Freight`s Site provided by: https://heyprimo.com

#J-18808-Ljbffr

📌 Account Manager (Ejido de la Finca)
🏢 Primo
📍 Ejido de la Finca