Job Description

Insight Integral is looking for a Jira Administrator to join one of our automotive clients remotely. This person will provide support for Jira, Confluence, and Jira Service Management across the Atlassian Center of Excellence.

Support includes:

Troubleshoot user issues and manage Tier 1–2 support requests

Maintain Jira projects, Confluence spaces, workflows, boards, dashboards, filters, permissions, templates, and automation rules

Support JSM portals, request forms, queues, SLAs, knowledge articles, and request routing

Build job aids, FAQs, training materials, and platform documentation

Monitor data quality and ensure teams follow approved governance and platform standards

Coordinate backlogs, action items, dependencies, risks, and progress updates for CoE initiatives

Support platform improvement projects, including template rollouts, dashboard enhancements, training, intake improvements, and migrations

Escalate complex architecture, integrations, licensing, security, and governance decisions to the appropriate platform owner

$15/hr to $30/hr : Exact compensation may vary based on several factors, including skills, experience, and education.

Benefits
Benefit packages while on contract for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options,



and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law

Skills and Requirements

3+ years of experience supporting Jira and Confluence

Experience with ERP integrations

Experience with either Oracle Fusion or Rovo AI

Knowledge of workflows, boards, filters, dashboards, permissions, projects, and spaces

Ability to troubleshoot issues and support technical and non-technical users

Understanding of agile practices, backlog management, dependencies, and stakeholder follow-up

Atlassian Jira Administration or Jira Service Management certification

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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📌 Jira Administrator (Ejido de la Finca)
🏢 Insight Global
📍 Ejido de la Finca