We’re hiring!
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We are looking for ServiceNow Developer
Key Responsibilities

As an Application Developer for the ServiceNow team, you will have the following responsibilities.

Plan, execute, monitor, control, and close all technical tasks related to configuration and implementation

Provide software coding and customization including, but not limited to: screen tailoring, workflow

administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development

Leverage the ServiceNow SDK (NOW SDK) to design, build, and package scoped applications locally

within Visual Studio Code Desktop, utilizing ServiceNow Fluent and modern command-line interface (CLI) tools

Utilize Now Assist for Creator generative AI capabilities to accelerate application development, automate playbook and flow generation, and streamline code creation

Update and maintain a comprehensive testing protocol for Service Now instance upgrades with the

purpose of certifying all applications for use after the upgrade completes.

Design, develop, test, and deploy various Service Now product needs in banking environment within SDLC

Own and drive enhancements to improve reliability and performance of existing solutions

Analysing risks, gaps in the existing environment/applications and resolve them

Drive enhancing scalability, performance, and monitoring strategies for the existing platform

Collaborating with clients in requirement gathering and providing multiple logical solutions

Challenge existing solutions, processing and suggest different ways to solve problem or improve stability

Build/improve run books for quality documentation and auditing purpose

Effectively manage projects while maintaining a high level of attention to detail adaptable to change and able to work independently and as part of a team

Required skills

8+ years of ServiceNow platform experience preferably in development and implementation

Hands-on experience with the ServiceNow SDK (NOW SDK), including local application initialization,

metadata transformation,



and deploying scoped applications from a local IDE (e.g., VS Code).

Proficiency in ServiceNow Fluent for defining application metadata in code, alongside server-side

JavaScript modules and third-party libraries.

Experience leveraging Now Assist for Creator (or similar generative AI developer tools) to optimize

development efficiency, code generation, and workflow automation.

Hands on experience with incident management, problem management, change management, knowledge management, service catalog, service level management (SLM), workflows and email notifications

Good understanding of core platform features, flow designer, ACLs, server side APIs and client side APIs in ServiceNow

Good knowledge on ATF, reports, dashboards, import sets, transformations, update sets and system

clone, upgrades in ServiceNow

Hands on experience on development of custom scoped applications

Java, J2EE, Servlet, JSP, XML, AJAX, SQL, jQuery, JavaScript and any web-based development tools

Good understanding on ITSM, CSM modules Event Management, Integrations, Orchestration

Hands on experience on working with Rest API’s

A fair understanding of MID Server Configuration, CMDB, discovery and asset management

Good knowledge and experience on debugging, troubleshooting mechanisms in ServiceNow

Demonstrated success at delivery of assignments with tight deadline.

Ability to work independently, but strong team player with experience of working as part of a global team.

Self-starter mind set with the ability to share ideas, identify and drive opportunities.

Strong problem analysis skills to include the use of mathematical concepts to validate results

Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail

Clear and concise communication with superior written and verbal communication skills.

Manage and prioritize work effectively with minimal supervision

Must have good verbal and written communication skills with ability to articulate the technical and

functional aspects of the problem to senior stakeholders.





Coordinate and solve complex technical data and transformation issues.

Obtain and analyze/interpret business requirements to purpose sustainable solutions in Service Now.

Answer “how to” technical and application configuration questions.

Develop, maintain, and execute reports to ensure system operation meets performance targets.

Create and maintain system design and operations documentation

QUALIFICATIONS

This position description is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties but to describe a

position level. The role shall be performed within a professional office environment. Goldman Sachs has health and safety polices that are available for all workers upon request. There are no

specific health risks associate with the role.

Bachelor's Degree (or equivalent or higher) in Computer Science, Information Technology, Engineering or a related field

Financial Service domain knowledge whilst, not a pre-requisite is desirable

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading integral companies

We are committed to respecting human rights and build a better future by helping your minds and the environment

We invest in people and their wellbeing.

We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

Igualdad de Empleo y Política de Acción Afirmativa:
Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.

At Cognizant we believe than our culture make us stronger!

#BeCognizant #IntuitionEngineered

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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📌 ServiceNow Developer (Nezahualcóyotl)
🏢 Cognizant
📍 Nezahualcóyotl