Work From Anywhere in LATAM or the Philippines
Work Schedule: Eastern Time | 9:00 AM – 5:00 PM ET, 100% overlap required (Monday–Friday)
A founder-led, tech-enabled legal-medical services company is looking for a Client Operations Manager to own end-to-end case coordination and act as the operational backbone linking law firms, insurance carriers, and medical experts.

The business is early-stage and lean, where one person owns broad operational scope and effectively runs their own workflow like a mini-GM. Transactions are high-dollar and high-stakes, the audience is legal and medical professionals, and the culture rewards ownership, precision, and resourcefulness over rigid process.

Day-to-day, this role owns a high-volume, multi-channel queue of active cases across email, phone, and portal; manages invoicing, scheduling, and coordination; and builds or repairs the trackers and processes that keep everything moving. Success means the founders no longer have to chase confirmations or invoices — they fully trust that day-to-day case management is handled, freeing them to focus on growth.

Requirements
Must-Have

4+ years owning a high-volume queue of cases, accounts, or client relationships end-to-end in a B2B services environment

Proven experience managing high concurrent volume across multiple channels (email, phone, client portal)

Hands-on ownership of money-adjacent workflows (invoicing, billing, or claims/case financial coordination) under zero-defect accuracy requirements

Track record of building or repairing a tracker, SOP, checklist, or workflow process from scratch

Proficiency with Excel and Outlook plus at least one CRM, case-management,



or client-portal system

C1+ English (CEFR) — written and spoken at near-native, mastery level for direct communication with US attorneys and medical professionals

Availability to work 9:00 AM – 5:00 PM ET with 100% overlap

Nice-to-Have

Domain exposure to medicolegal, legal services, IME, medical records, insurance, or claims coordination

Experience at an early-stage startup or lean, founder-led services business with broad individual operational ownership

Experience coordinating directly between external professional stakeholders (law firms, medical providers, insurance carriers)

Demonstrated ability to rapidly learn bespoke or proprietary internal tools and systems

Documented promotions or expanding scope within a single organization

Benefits

Competitive Salary: Based on experience and skills

Remote Work: Fully remote—work from anywhere

Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting

Generous PTO: In accordance with company policy

Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees

Direct Mentorship: Guidance from international industry experts

Learning & Development: Ongoing access to resources for professional growth

General Networking: Connect with professionals worldwide

Our Recruitment Process

Application

Screening

Skills Assessment

Topgrading Interview

Client Interview

Job Offer

Client Onboarding

Ready to Join Us?
If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you.

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📌 Remote Client Operations Manager For Legal Services Company (Heroica Puebla de Zaragoza)
🏢 Pearl
📍 Heroica Puebla de Zaragoza