Your Role Your Role Are you passionate about finance, customer relationships, and problem-solving? As an OTC (Order-to-Cash) Analyst at Aptiv, you will play a key role in supporting collections activities for our North American customer portfolio and helping ensure strong cash collection performance. Working closely with customers and internal stakeholders, you will manage overdue balances, resolve financial and account discrepancies, prepare financial reports, support audit requirements, and contribute to continuous process improvements. This is an excellent opportunity for an analytical and proactive professional looking to grow within a dynamic, collaborative, and global environment.
ROLES AND RESPONSIBILITIES Collections & Customer Account Management Manage collection activities for a portfolio of North American customers
Resolve customer financial inquiries and account-related issues
Manage overdue payments through Collections Workflow systems
Communicate with customers via phone, email, and other communication channels
Receive, investigate, and resolve discrepancies related to quantity, price, warranty, customer, freight, and other account matters
Prepare and distribute dunning letters and customer statements
Assist with matching payments received
Plan, organize, and effectively manage the assigned account portfolio

Financial Reporting & Controls Prepare required reports on time, including Past Due reports, forecasts, special invoices, and other analyses
Ensure relevant OTC transactions are recorded in accordance with applicable Accounting Policies and Local and US GAAP requirements
Provide required information and documentation for internal and external audits
Ensure established policies and procedures are followed
Maintain confidentiality of sensitive business and financial information





Process Improvement & Knowledge Management Identify and support continuous process improvement opportunities
Maintain and review Standard Operating Procedures (SOPs) and desktop procedures
Resolve process-related questions and provide support for improvement initiatives
Recommend process changes to improve efficiency, including automation initiatives
Escalate and follow up on issues through the Dispute Management workflow

Stakeholder Collaboration & Performance Build effective working relationships with relevant business units
Maintain Point of Contact (POC) relationships with key customers and internal stakeholders, including Sales
Collaborate and communicate effectively with other departments
Participate in and lead organized conference calls as needed
Support the AR Team Leader
Assist Team Leaders and Managers with key actions to maximize cash collection
Ensure key metrics are met and service is effectively delivered to end-user functions
Demonstrate a proactive approach and the ability to work with minimal supervision

Your Background Minimum 1–2+ years of experience in OTC (Order-to-Cash) processes
Good knowledge of SAP
Very good command of the English language, both written and verbal
Strong Microsoft Office skills, including Excel, Word, PowerPoint, and SharePoint
Effective customer relationship and business partnering skills
Strong organizational skills
Good written and verbal communication skills
Strong analytical skills




Ability to maintain strict confidentiality of sensitive information
Ability to work effectively with customers and internal stakeholders
Proactive approach with the ability to work with minimal supervision
Why Join Aptiv Aptiv's winning culture is integral by design. We bring together diverse perspectives, cultures, and business contexts to solve our customers' toughest challenges. In this environment, every individual can grow, lead, and make an impact, regardless of background, because inclusion fuels how we innovate and win.
You make an impact at Aptiv. One of the strengths of humanity is our drive to progress, to improve, and to achieve more tomorrow than we did yesterday. People need solutions they can trust when it matters most. At Aptiv, you are building those solutions every day.
You have support at Aptiv. We ensure you have the resources and support you need to take care of your family, your physical health, and your mental health with a competitive benefits package.
Your Benefits Savings Fund
Pension Plan
Christmas Bonus
Attendance Bonus
Vacation
Premium Medical Expenses
Life Insurance
Social security (IMSS, INFONAVIT, Retirement)
Recognition for innovation and excellence
Opportunities to give back to the community
Equal Employment Opportunity Aptiv is an equal employment opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.
People trust us to deliver innovations that will help them progress, improve and achieve more tomorrow than they did yesterday. To Learn more visit aptiv.com.

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📌 Order-To-Cash Junior Collections Analyst (Ciudad Juárez)
🏢 Aptiv
📍 Ciudad Juárez