Customer Programme Quality Assurance Head / Director
Job details
General information
Entity
Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading general or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

Safran Cabin is the world's No. 1 in aircraft interiors. Safran Cabin provides innovative, smart and sustainable cabin interiors, as well as advanced water and waste management systems.

Here, you will develop your skills and grow within a community of experts who enrich your experience every day.

Here, collaboration connects our teams across the globe.

Did you know? We have probably already flown together!

Would you like to join us? Learn more about Safran Cabin here.

(Hyperlink: https://www.safran-group.com/en/companies/safran-cabin)

Reference number
2026-190045

Job details
Domain
Production

Job field / Job profile
Quality - Management system

Job title
Customer Programme Quality Assurance Head / Director

Employment type
Permanent

Professional category
Professional, Engineer & Manager

Part time / Full time
Full-time





Job description
Act as the single point of accountability for Airbus A350 lavatory quality performance, leading the customer-facing programme quality pillar, and ensuring measurable improvement of FAL quality performance through a strong alignment between Airbus expectations and CUU industrial execution.

Represents Quality function in Programme IPT (Integrated Programme Team).

But what else? (advantages, specificities, etc.)
Reporting to the Quality, Continuous Improvement & Risk Executive VP at Safran Cabin, you will be responsible to flow down customer program quality requirements into the organization, ensure compliance and customer satisfaction.

KEY RESPONSIBILITIES:
Airbus Quality Leadership

Serve as the senior Safran Cabin Quality interface to Airbus FAL Quality & Operations

Own customer perception, trust and satisfaction

Lead communication on:

Performance and KPIs

Non-conformities and quality escapes (NOE/QSR)

Root causes and 8D

Corrective and preventive actions

Represent Safran Cabin in performance reviews and escalations

End-to-End Quality Performance Ownership

Accountable for programme quality results:

Reduction of FAL findings





Elimination of recurrence

Improvement of Airbus operational satisfaction

Ensure all deliverables are robust, consistent and credible before customer exposure

Act as single voice of quality towards the customer

Customer Voice & Deliverables Governance

Capture and structure Airbus Voice of Customer and FAL findings

Ensure:

Proper prioritization and clarity of issues

High-quality defect characterization

Validate all outputs coming from execution teams:

KPIs

8D / root cause analyses

Action plans and closure evidence

Guarantee compliance with Safran and Airbus standards

Contribution to FAL CUU Feedback Loop Performance

Act as the customer-side driver of the feedback loop between Airbus

Candidate skills & requirements
Bachelor's degree required; Master's degree in Engineering, Business, or Materials Management preferred; MBA is a plus.

10+ years of experience in Quality/Programme/Operations, including 5+ years leading multi-site programme or customer quality functions.

Aerospace industry experience and knowledge of applicable regulations.

Structured project/program management

Job location
Job location
North America, Mexico, Chihuahua

City (-ies)
Avenida Central y Avenida Tabalaopa 8903 Parque Industrial 31385 BC Mexico Chihuahua

Applicant criteria
Minimum education level achieved
Bachelor's Degree

Minimum experience level required
More than 8 years

Additional Languages preferred
English (Bilingual)

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📌 Customer Programme Quality Assurance Head / Director (Colón)
🏢 Safran
📍 Colón