About the role
Zenit Corp is an ecommerce group operating print-on-demand businesses. We are hiring an Operations Manager to take responsibility for day-to-day execution, lead the operational team and improve how work moves through the business.
Your mission is to turn the CEO’s objectives into clear plans and completed results. You will work directly with the CEO, agree on priorities and decision-making boundaries, and take ownership of execution within them. This is a hands-on role: you will lead people, resolve problems and personally move work forward when needed.
What you will ownExecution planning and team leadership
• Build execution plans from business objectives, with owners, deadlines, dependencies and expected outcomes.
• Set priorities across the team, delegate clearly and follow through until commitments are completed. Adjust plans when circumstances change.
• Give direction and feedback, remove blockers and address gaps in execution rather than allowing work to stall.
• Help recruit and onboard operational team members,
clarify responsibilities and make sure they understand the processes they will use.
Order flow and provider coordination
• Coordinate customer support, illustration and design, production, fulfillment and external providers across the order journey.
• Make sure each handoff has the information, owner and next step needed to keep orders moving and resolve customer issues.
• Own the resolution of provider delays and quality issues, agree on corrective actions and verify that the problem is resolved.
Processes and operational improvement
• Review existing SOPs and operating guides, identify unclear or inefficient steps, and update documentation as workflows change.
• Investigate recurring errors and bottlenecks, implement practical improvements and verify that the team adopts them.
• Identify opportunities to simplify or automate repetitive work, including appropriate uses of AI. Check accuracy and reliability before making changes par
📌 Operations Manager (México)
🏢 Zenit
📍 México