Platform Performance Support Engineer
The company.
At TGCS, we provide services to retail clients worldwide by developing and delivering a wide variety of custom software solutions such as POS, self-checkout, and mobility solutions. We are looking for a support software developer to work on our ELERATM Commerce platform, a comprehensive, unified commerce platform that will free retailers to reimagine their business without the constraints of traditional retail IT Systems. Hence, we seek proactive and skilled resources to work in a dynamic, collaborative, and ever-changing environment.
Toshiba Integral Commerce Solutions is seeking a Sr. Platform Performance Support Engineer that plays a key role in engineering performance, resilience, and observability across a three‐tier distributed architecture spanning edge devices, in‐store servers, and cloud services. The position operates at the intersection of distributed systems architecture, performance engineering, reliability validation, and intelligent automation.
terminals, store middleware, and cloud services.




Define and validate failure‐mode strategies for intermittent connectivity, tier isolation, data replay, and
Engineer patterns that prevent cascading failures and support graceful degradation under real‐world load.
Define latency budgets and performance envelopes across all tiers.
Develop AI‐enabled systems that automatically generate and execute performance and resilience validation.
Integrate non‐functional quality gates into CI/CD workflows.
Architect structured telemetry across edge, store, and cloud tiers.
Produce technical designs and failure‐mode analyses.
Implement and deploy platform components in Node.js and companion services in Java.
Drive production‐readiness improvements based on performance data.
Bachelor's degree in Computer Science, Software Engineering, or related technical field.
~+6 years of professional experience in Software Development or L3 support roles using Java.
~ Strong proficiency in No

📌 Sr. Platform Performance Support Engineer (Ciudad de México)
🏢 Toshiba Global Commerce Solutions - External
📍 Ciudad de México