DiDi Global is seeking a CX Operations Senior Manager to lead customer experience strategy across multiple countries. You will partner with business units, design user experiences, and drive process improvements while overseeing cross-functional teams.
The role requires strong SQL and data analytics skills, English fluency, and 4–6+ years of CX StratOps or related experience. Hybrid work model in a general tech environment is offered.
📌 CX Operations Lead: Strategy, Data (Ciudad de México)
🏢 Didi Global
📍 Ciudad de México
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