The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.Responsibilities:Update help content used by Knowledge Hub end users to service client inquires, as neededExecute work assigned, including annual review certification and change requestsServe as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approvalConduct needs assessment and update content or develop content related solutions according to business requirementsResearch and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changesMonitor work progression ensuring completion of assignments by requested due dateEnsure consistent application of team process controlsFulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating,



managing and reporting control issues with transparency.Qualifications:0-2 years relevant experienceProficient in Microsoft OfficeAbility to work under pressure and manage deadlines or unexpected changes in expectations or requirementsSelf-motivated and detail orientedProven organization and time management skillsDemonstrated problem-solving and decision-making skillsConsistently demonstrates clear and concise written and verbal communication skillsEducation:Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.Funciones principales del puestoAnalizar y extraer información de diferentes fuentes de datos (Teradata, SQL, SAS)Desarrollar, actualizar y dar mantenimiento a dashboards e indicadores de gestión.Elaborar reportes ejecutivos y operativos para la toma de decisiones (HC requerido vs volumetría operativa)Atender requerimientos de información de las distintas áreas de negocio.Identificar oportunidades de mejora en procesos de análisis y automatización de reportes.Experiencia requeridaIndispensable dominio de Microsoft Office, especialmente Excel avanzado (Tablas dinámicas, dashboards, macros, gráficos, etc.).
Manejo y análisis de bases de datos Indispensable manejo de herramientas de consulta y análisis de datos como Teradata, SQL y SAS.Conocimiento avanzado en el diseño y desarrollo de dashboards ejecutivos.Elaboración de indicadores de desempeño (KPIs), métricas y seguimiento de álisis e interpretación de datos.Ubicación del puesto:Corporativo Santa Fe - Jornada de Lunes a Viernes.Salario competitivo, incentivos y prestaciones superiores.Factor de descarte: Aquellos candidatos que no cumplan con los requisitos mínimos establecidos en la publicación serán descartados del proceso de selección.
Asegúrate de demostrar claramente tu experiencia y habilidades en tu postulación.Time Type:Full time#J-*****-Ljbffr

📌 Banamex - Analista De Datos De Sucursales (Xico)
🏢 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex
📍 Xico