DiDi General Inc. is seeking a Senior Manager for CX Operations to lead customer experience strategies across multiple countries. You will partner with Business Units and Ops teams, design end-to-end CX flows, and drive program roadmaps that elevate service levels.
Strong data analysis and SQL skills are essential to translate insights into measurable improvements. Fluency in English is required to effectively communicate with global stakeholders, and experience with cross-functional leadership
📌 Business Administrator (Ciudad de México)
🏢 Didi
📍 Ciudad de México
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