Job Overview
We are seeking a motivated, customer-focused Outbound Call Representative with strong B2B calling experience. The adecuado candidate is comfortable making a high volume of outbound calls, engaging business customers, managing follow-ups, collecting required documentation, and maintaining accurate records in CRM systems. This role requires excellent communication, organization, and persistence in a fast-paced, target-driven environment.
Key Responsibilities
Make a high volume of outbound calls to businesses, prospective customers, and existing contacts.
Engage business decision-makers professionally, explain services, identify needs, and generate interest.
Conduct consistent follow-ups to move prospects and customer inquiries toward resolution or the next step.
Deliver excellent customer service by answering questions, addressing concerns, and providing timely updates.
Collect, verify, organize, and maintain customer information, claim-related documents, and supporting records.
Accurately document call outcomes, customer interactions, follow-up activities, and case updates in the CRM.
Maintain organized customer databases, contact records, and documentation to ensure data accuracy and completeness.
Follow established calling scripts, workflows, documentation standards, and quality procedures.
Coordinate with internal teams to resolve customer issues,



obtain missing information, and ensure timely follow-through.
Meet daily outbound calling targets, productivity expectations, follow-up SLAs, and customer service quality metrics.
Handle objections and difficult conversations professionally while maintaining a positive customer experience.
Protect confidential customer information and adhere to company policies and data-handling requirements.
Required Qualifications
Previous experience in high-volume outbound calling, preferably in a B2B environment.
Strong verbal communication, active listening, customer service, and relationship-building skills.
Experience using CRM platforms to maintain customer records, call logs, and follow-up tasks.
Excellent documentation, data entry, and records management skills.
Ability to manage multiple conversations, prioritize follow-ups, and meet performance targets.
Strong attention to detail, time management, and problem-solving abilities.
Experience in claims processing, auto glass, insurance, or a related industry is an advantage.
Ideal Candidate
A proactive, organized, and resilient professional who is comfortable spending a significant portion of the workday making outbound calls while maintaining accurate documentation and delivering a positive customer experience.

📌 Outbound Call Representative (México)
🏢 KORE RPO
📍 México