Thermo Fisher Scientific seeks a Medical Information Associate I to support the customer lifecycle through administration, order management, and data maintenance. The role involves collaborating with cross-functional teams in a Mexico City office environment to deliver accurate service and contribute to scientific advancement.
Responsibilities
Handle customer administration, order management, and quotation processing
Maintain master data accuracy and integrity across systems
Manage customer escalations professionally and resolve complex requirements
Collaborate with cross-functional teams to deliver exceptional customer support
Support data quality control and participate in cross-training activities
Requirements
Minimum 2 years customer service experience in shared service center or multinational environment
Bachelor's degree in Business Administration, Science, or related field preferred
Strong English written and verbal communication skills
Proficiency with Microsoft Office applications
Experience with ERP systems and CRM platforms preferred
Demonstrated problem-solving abilities and meticulous attention to detail
Experience with data accuracy and quality control processes

📌 Medical Information Associate I (Xico)
🏢 Thermo Fisher Scientific
📍 Xico