Join DYOPATH as a Service Desk Level 1 Analyst

Are you energized by solving technical puzzles and helping people stay connected and productive?

DYOPATH is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support.

Why You’ll Love Working Here
- Purpose with Passion-Join a company whose L.O.V.E. philosophy-Living Our Values Every Day-turns everyday work into meaningful impact.
- Grow & Thrive-From certifications to career paths, DYOPATH invests in your development.
- Award-Winning Culture-Recognized for outstanding IT service-and we bring that same dedication to supporting each other.
- Fun & Respectful Teamwork-A collaborative, upbeat environment where achievements are celebrated.
- Savings / Monthly 13% cap
- Pantry Vouchers 9% deposited every month
- Christmas Bonus: 25 days of your daily income
- Vacations - 12 days after the first year
- Anniversary Bonus - 10 days of base salary
- Vacation Premium - 40% first year
- Major Medical Insurance covers you and your immediate family
- Life Insurance




- Quarterly Bonus
- Marriage or Bereavement Time off
- Maternity/Paternity Time off
- Ergonomic Chair
- 250 pesos monthly stipend for internet and electricity

Role Overview
- Location: Remote (Mexico)
- Schedule: 1st Shift (3a-12 noon) Monday through Friday; Adaptable to cover other shifts based on operational need
- Pay Rate: 17,000 MXN

Your Mission as a Service Desk Level 1 Analyst
- Respond to incoming phone calls, emails, and chat messages requesting technical support
- Log all service desk interactions in the ticketing system
- Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues
- Resolve technical issues when possible and elevate when necessary
- Ensure timely and accurate resolution of all service desk requests
- Conduct follow-up with customers or employees to ensure satisfaction
- Continuously improve technical skills through tra

📌 Service Desk Level 1 Analyst (México)
🏢 Dyopath
📍 México