POSITION SUMMARY
As a Customer Service Specialist, your focus is to communicate with inbound and outbound call traffic to collect

on assigned client healthcare accounts.

You will communicate directly with patients in a professional and helpful manner in an attempt to resolve or collect a debt, while complying with applicable HIPAA and other applicable regulations to ensure the company is compliant with the law.

POSITION RESPONSIBILITIES

-
- Medical Collections
- Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts
- Gathering information, performing research and resolving customer inquiries
- Communicate appropriate options for resolution in a timely manner
- Inform customers/patients about services available, and assess their needs
- Schedule work to ensure accurate phone coverage, prioritize calls and escape as required

EDUCATION AND EXPERIENCE

-
- High school diploma or college degree from an accredited college or university
- Fluent in Spanish




- Two to five years industry experience in medical revenue cycle management is required.
- Medical experience, either practical or classroom knowledge needed.
- Proven understanding of the medical revenue cycle.
- Demonstrated excellent verbal, written and interpersonal communication skills.
- Demonstrated knowledge of HIPAA rules and regulations.
- Attention to detail
- Good attendance record
- Proven ability to work collaboratively in a team environment
- Demonstrated ability to perform work in alignment with company mission and values
- Proven PC proficiency in MS Office Suite Applications

WORK ENVIRONMENT / PHYSICAL REQUIREMENTS

-
- Work environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone
- Occasional lifting may be required up to 25 lbs.
- Must be able to be on the phone for extended periods of time
- Must be able to sit for extended periods of time with frequent

📌 Customer Service Specialist (Jalisco)
🏢 Turtle Trax
📍 Jalisco