ERM is seeking a Service Desk Team Lead in Mexico City to oversee 1st and 2nd line IT support across a general operation. You will work with regional IT partners to resolve incidents, manage requests, and improve service delivery while adhering to ITIL standards.
The role requires strong leadership, stakeholder management, and experience with ticketing tools such as ServiceNow or Jira Service Management. Flexible scheduling and a focus on continuous improvement are key aspects of this position.
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📌 Global IT Service Desk Team Lead (México)
🏢 Erm
📍 México