The IT Business Analyst I supports the design, documentation, and communication of business and technical requirements for new applications, integrations, and process improvements.This role serves as a liaison between business stakeholders and technical teams, ensuring solutions are well-defined, properly scoped, and traceable throughout the delivery lifecycle.
Working under supervision, the BA I assists in conducting discovery sessions, documenting workflows, preparing user stories, and supporting QA and UAT efforts.
This is an entry-level analytical role designed to build expertise in requirements elicitation, documentation discipline, and process understanding, forming the foundation for future leadership in business or technical project management.Requirements Gathering & DocumentationAssist in conducting requirement-gathering sessions with business stakeholders and subject-matter experts.Document functional, non-functional, and technical requirements under the guidance of senior analysts or project leads.Develop process flow diagrams, current/future state analyses, and user story drafts in alignment with project scope.Maintain traceability between requirements, design, and testing artifacts within the project lifecycle.
Business Process AnalysisObserve and document existing workflows, identifying pain points, bottlenecks, or inefficiencies.Collaborate with senior analysts and developers to translate operational needs into system requirements.Support creation of use cases, data maps, and reference documentation for integration or enhancement requests.




Collaboration & CommunicationAct as a communication bridge between business teams and technical staff, clarifying requirements and priorities.Participate in stand-ups, sprint planning, and project review meetings to track status and dependencies.Support the preparation of project documentation, release notes, and training materials for end-users.Ensure timely and accurate updates of tickets or project tasks in Jira or other tracking systems.
Testing & Validation SupportAssist QA teams and stakeholders in validating solution behavior against requirements.Participate in UAT sessions and log findings, feedback, and retest confirmations.Support defect triage by tracing issues to their original requirements or design artifacts.
Continuous Learning & Process MaturityLearn and apply ITIL, Agile, and SDLC principles in day-to-day work.Contribute to improvement of templates, documentation practices, and knowledge repositories (e.g., the KB Vault).
Pursue ongoing skill development in business process modeling, data analysis, and solution design.RequirementsSpecialized knowledge:Foundational understanding of software development lifecycles (SDLC) and Agile methodologies.Basic knowledge of business process analysis, requirements documentation,



and system design principles.Familiarity with data flow, integration concepts, and change control procedures.Strong analytical and problem-solving mindset with the ability to synthesize information from multiple sources.Clear written and verbal communication skills and attention to documentation accuracy.Computer knowledge:Proficient in Microsoft 365 applications (Excel, Word, PowerPoint, Teams, SharePoint) for documentation and collaboration.Familiar with Atlassian Jira or equivalent tools for project tracking and user story management.Experience using Visio for process mapping and diagramming.Exposure to SQL or data query concepts for simple validation or investigation.Basic understanding of cloud-based applications, API dependencies, or system integrations preferred.Experience:1–3 years of experience in business analysis, project coordination, or system support, ideally within a technology or operational environment.Demonstrated experience documenting requirements, tracking issues, or supporting project teams.Educational foundation in Information Systems, Business Administration, or Computer Science, or equivalent practical experience.Prior exposure to Agile/Scrum or ITIL-based processes preferred.BenefitsPaid days offCompetitive weekly salaryGreat location (Zona Río, Tijuana)Benefits by law and morePrivate Health Insurance and Preventative CareFriendly work environmentSavings Fund and voluntary Savings AccountFinancing and discounts at various establishments around the cityCareer growth opportunitiesConstant motivational events and more!

📌 It Business Analyst I (Baja California)
🏢 Confie TA Admin
📍 Baja California