The Opportunity This is a critical role responsible not only for operational execution, but also for driving revenue conversion, managing customer interactions, and scaling the channel.
The Sales & Operations Specialist ensures that demand is translated into accurate, paid, and successfully delivered orders, while continuously improving the operating model as the programme grows.ResponsibilitiesSales & Customer ExecutionAct as a key operator in the sales-assisted journey, supporting customers from product selection through to order completionPrepare, manage, and convert sales quotes, ensuring speed, accuracy, and commercial alignmentEngage directly with customers to drive order completion and revenue capturePartner closely with Mexico sales teams to support demand generation and maximize conversionEnsure a seamless and professional customer experienceProduct Availability & Order ValidationOwn validation of product availability and order feasibility prior to payment issuanceCoordinate with inventory systems to ensure stock accuracy and fulfilment readinessAct as a checkpoint across sales, systems, and ESW platformsEnsure all orders meet defined controls before progressingPayments & Transaction EnablementManage end-to-end payment flowEnsure payment links align with approved quotes and inventoryMonitor payment completion and release ordersMaintain governance across transactional processesOrder Management & Delivery CoordinationOwn the end-to-end order lifecycle from payment through to successful deliveryCoordinate with internal teams and external vendor partners to ensure on-time, in-full deliveryTrack order progression and proactively manage exceptions, delays,



and risksAct as the central point of coordination across stakeholders to ensure delivery outcomesEscalate issues in a timely and structured mannerOperational Governance & Continuous ImprovementEnsure adherence to workflows and controlsDocument processes and contribute to playbooksIdentify friction points and drive process improvementsSupport reporting on performance and trendsRequirements5+ years' experience in a start-up, scale-up, or new product launch environment, ideally within eCommerce or digital platformsProven track record of launching and scaling new sales channels, products, or commercial programmesComfortable operating in ambiguity and building structure from the ground upStrong commercial mindset, motivated by revenue growth and conversionExperience working across sales, technology, and operationsComfortable with inventory systems and OMS platformsStrong collaboration and stakeholder influencing skillsResilient and adaptable in fast-paced environmentsImpact-focused, with a strong ownership mindsetAbout ESWOur purpose is simple: to create moments that matter between people and the brands they cherish.
We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide.
Through our integration solutions, we deliver a complete international checkout experience,



including local duties, taxes, fulfilment, delivery management, and integral returns and payment processing capabilities.Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.Why join usCompetitive salary and benefits: Your financial well being is important to us.
Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.Professional and personal development: Find your spark and leave your mark.
We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.Diversity, Belonging & Inclusion: When we win, we win together.
You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.ESW is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace.
Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know.
We are dedicated to ensuring equal access and opportunity for all candidates.
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📌 Sales & Operations Specialist (Xico)
🏢 Esw
📍 Xico