We are looking for a proactive and ownership-driven professional to join our support team.
The adecuado candidate should have experience in Incident Management, Postmortem/Root Cause Analysis, Unix/Linux, and SQL.
The role requires strong analytical and troubleshooting skills to resolve production issues, drive problem management activities, and prevent recurring incidents.Key Responsibilities:Manage and resolve production incidents within defined SLAs.Perform root cause and postmortem analysis for critical incidents.Troubleshoot application and system issues using Unix/Linux and SQL.Coordinate with cross-functional teams to drive issue resolution.Communicate effectively with stakeholders and provide timely updates.Take end-to-end ownership of issues and drive them to closure.Identify opportunities for process improvements and operational excellence.Required Skills:Postmortem Analysis / Root Cause Analysis (RCA)SQLStrong ownership and problem-solving mindsetExcellent communication and stakeholder management skillsExperience:3-8 years (can be adjusted as needed)Note:This position is Hybrid in CDMX or Guadalajara, we expect you to attend 4 days a month to the office.
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📌 Incident Management/ Production Support Engineer (Jalisco)
🏢 Coforge
📍 Jalisco