Join DYOPATH as a Service Desk Level 1 AnalystAre you energized by solving technical puzzles and helping people stay connected and productive?
DYOPATH is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support.Why You'll Love Working HerePurpose with Passion-Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.Grow & Thrive-From certifications to career paths, DYOPATH invests in your development.Award-Winning Culture-Recognized for outstanding IT service—and we bring that same dedication to supporting each other.Fun & Respectful Teamwork-A collaborative, upbeat environment where achievements are celebrated.Savings / Monthly 13% capPantry Vouchers 9% deposited every monthChristmas Bonus: 25 days of your daily incomeVacations - 12 days after the first yearAnniversary Bonus - 10 days of base salaryVacation Premium – 40% first yearMajor Medical Insurance covers you and your immediate familyLife InsuranceQuarterly BonusMarriage or Bereavement Time offMaternity/Paternity Time offErgonomic Chair250 pesos monthly stipend for internet and electricityRole OverviewLocation: Remote (Mexico)Schedule: 1st Shift (3a-12 noon) Monday through Friday; Versátil to cover othershifts based on operational needPay Rate: 17,000 MXNYour Mission as a Service Desk Level 1 AnalystRespond to incoming phone calls, emails, and chat messages requesting technical supportLog all service desk interactions in the ticketing systemProvide first-level support for desktop, laptop, printer, mobile device, software, and basic network issuesResolve technical issues when possible and escape when necessaryEnsure timely and accurate resolution of all service desk requestsConduct follow‐up with customers or employees to ensure satisfactionContinuously improve technical skills through training, certifications,



and self‐directed learningParticipate in special projects as assignedWhat You Bring to the TeamEducation & CertificationsHigh school diploma or equivalent requiredAssociate or bachelor's degree in computer science or related field preferredITIL FoundationCompTIA A+Experience & Skills1–2 years of experience in a technical support role, preferably in a service desk environmentStrong customer service skills with the ability to explain technical information to non‐technical usersProficiency with Microsoft Office, Windows operating systems, and basic network troubleshootingKnowledge of ITIL or similar frameworks is a plusAbility to work independently and as part of a teamExcellent problem‐solving and analytical abilitiesAbility to manage multiple tasks and prioritize effectivelyWhy This Role Stands OutAs a Service Desk Level 1 Analyst, you will be the front line of support—helping users resolve issues quickly, building your technical expertise, and growing your IT career within a supportive and mission‐driven organization.
You'll work with a dedicated team and gain valuable experience that paves the way for future advancement.This role is open to applicants in Mexico only.Equal Opportunity EmployerDYOPATH is committed to a work environment free of all forms of discrimination.
DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.
For more information about DYOPATH, please visit our website at .
The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.Voluntary Self-IdentificationFor government reporting purposes,



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Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in DYOPATH's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.
Classification of protected categoriesis as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‐connected disability.A "recently separated veteran" means any veteran during the three‐year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order *****.#J-*****-Ljbffr

📌 Service Desk Level 1 Analyst (Mexico) (Monterrey)
🏢 Dyopath
📍 Monterrey