Bilingual Virtual Assistant (English/Spanish)Receptionist Remote | Part-Time | 40 Hours/Week | $6.5/hour with 6 mos perf review Role Summary We are hiring a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. This role requires someone with strong English and Spanish communication skills, especially over the phone, since a large part of the work involves speaking directly with patients, coordinating appointments, handling follow-ups, and keeping communication clear and professional. This is a patient-facing support role that directly affects clinic flow, patient experience, and day-to-day operational efficiency. The adecuado candidate is organized, dependable, confident on calls, and able to manage scheduling, insurance-related tasks, and administrative follow-through with accuracy. Top Requirements Strong bilingual communication skills in both English and SpanishConfident and professional on phone callsStrong patient coordination and scheduling abilityHigh attention to detail and reliable follow-through Key Responsibilities 1) Phone Calls and Patient Communication Handle a high volume of inbound and outbound phone calls with patients, pharmacies, payer offices, and other healthcare contactsCommunicate clearly and professionally in both English and SpanishProvide appointment reminders, follow-up calls, rescheduling support, and general patient assistanceAnswer routine patient questions and escalate concerns appropriatelyMaintain a calm, patient-friendly tone, especially when dealing with elderly patients or complex situations 2) Appointment Scheduling and Patient Coordination Manage new and existing patient scheduling through phone, email, and textMaintain provider calendars accurately and help prevent gaps, overlaps, or scheduling errorsConfirm appointments and manage cancellations, reschedules,



and waitlist coordinationConduct pre-visit outreach and communicate next steps clearly to patientsEnsure accurate patient demographics, appointment notes, and call outcomes are documented in the system 3) Insurance Verification and Benefits Verify patient eligibility and benefits before appointmentsConfirm copays, deductibles, covered services, and authorization requirementsIdentify insurance issues early and communicate them clearly to patients and internal staffDocument verification results accurately in the EMR and any internal trackersEscalate unresolved payer issues and follow through until completed 4) Referral and Prior Authorization Support Process referral-related tasks and ensure required documents are completeInitiate and follow up on prior authorization requests as neededTrack pending items, approvals, denials, and required follow-up actionsCoordinate with payer offices, provider offices, and internal team members to avoid delays 5) Administrative Support and Documentation Maintain accurate, timely, and consistent documentationSupport daily administrative workflows such as inbox management, task queues, forms, uploads, and follow-up trackingHandle patient information in a HIPAA-compliant mannerProvide status updates proactively and complete assigned tasks with minimal follow-up Required Qualifications Excellent verbal and written communication skills in both English and SpanishPrevious experience handling phone calls in a patient-facing, customer-facing, or healthcare support roleStrong confidence speaking with patients over the phone, including appointment coordination and follow-up callsHighly organized, detail-oriented, and able to manage multiple tasks accuratelyAble to work independently and communicate updates clearlyReliable computer setup, headset, and stable internet connection for remote workHIPAA knowledge or experience with HIPAA-compliant workflows Nice to Have Clinical or healthcare backgroundFamiliarity with EMR/EHR systemsExperience supporting internal medicine, primary care, or similar outpatient practices

📌 Bilingual Virtual Assistant (English/Spanish) Receptionist (Guadalajara)
🏢 Go Lean Health
📍 Guadalajara