Job Title

Customer Project Manager

Lead end-to-end customer projects that bring medical equipment from planning through installation, calibration, training, and successful handover, coordinating customers and multiple internal and external partners.

Your role
- Own and coordinate medical equipment projects end to end activities through delivery, installation, calibration, customer training, and project closeout.
- Serve as a technical and operational liasion between the customer and internal teams, adressing moderately complex inquiries, resolving issues, and ensuring customer satisfaction throughtout the project lifecycle.
- Collaborate with cross-functional teams, ensuring that all team members are aligned with project objectives, deadlines, and customer requirements, leading to effective coordination between all entities.
- Work under general supervision and established processed, utilizing independent judgment to navigate and adhere to operational policies, ensuring compliance and optimal performance.
- The role requires flexibility for travel and,



depending on project needs, availability outside standard working hours, including occasional nights or weekends.

You're the right fit if
- You've acquired at least 4 years of experience in hospital projects, including medical equipment projects, hospital construction/infrastructure, or working in a hospital environment, with hands-on project management or project coordination experience.
- You have direct customer-facing experience and can confidently manage a wide range of stakeholders and third-party providers, including challenging conversations, changing priorities, and unexpected project issues.
- You have a demonstrated problem-solving mindset: proactive, practical, accountable, and comfortable taking ownership of issues through resolution.
- You have a Bachelor's degree in Biomedical Engineering, Architecture, Civil Engineering, Industrial Engineering, or an equivalent field.
- You demonstrate excellent co

📌 Customer Project Manager (Ciudad de México)
🏢 Philips
📍 Ciudad de México