A user support and operations role in Stripe’s Mexico City Delivery Center, focused on resolving business users’ issues, improving processes, and supporting critical workflows with global teams.

Key responsibilities

- Troubleshoot and resolve external users’ issues.

- Identify process improvements that help operations scale and improve the user experience.

- Collaborate across teams to improve products and product messaging.

- Partner with integral operations specialists and process owners to run critical workflows.

- Help build a new team and its operational culture.

What candidates need

- Experience in customer service or user-facing operations.

- Strong written and verbal communication, critical thinking, and problem-solving skills.





- A user-first approach and an interest in learning technical products and processes.

- Organization, initiative, prioritization, and cross-team collaboration skills.

User support expertise and experience with projects or process improvements are preferred.

Location and schedule

- 100% in-office in Mexico City, as specified for Stripe Delivery Center roles.

- Daytime shifts, from morning through early evening.

- Occasional weekend work, with a weekday off in exchange.

Job Type: Full-time

Application Question(s)

- Are you comfortable working onsite?

Language

- English (Required)

Work Location: In person

📌 Customer Service at Service Delivery Center (Cuauhtémoc)
🏢 Stripe
📍 Cuauhtémoc