Required Qualifications

- Bachelor’s degree in administration, Business or related.

- 3+ Years’ experience in a Sales Support or Customer Service Role; manufacturing environment encouraged

- Bilingual (Spanish – English language, written and spoken, required).

- A certain degree of creativity, problem solving skills, and latitude is expected.

- Strong written and verbal communication skills, and the ability to maintain a positive disposition

- Must be able to multitask and manage time effectively in a fast-paced environment.

- Intermediate MS Office skills (Word, Excel, Outlook)

- Experience working with an ERP system is required

- Experince working with a CRM system is preferred

Responsibilities:

- Coordinate the review of customer orders in terms of pricing, specifications, account status, shipping requirements, product availability, and ultimately the entry of appropriate orders.

- Provides pricing and availability information to customers as required, collaborating planners and schedulers, expediters, transportation and all other departments to ensure on-time delivery





- Continually review and update supply functions with revised customer demand changes and coordinate new promise dates

- Responsible for data integrity of customer information

- Partner with Sales on pipeline efficiencies, and creating productivity reporting within the CRM tools

- Follow proper procedures for accurate and timely documentation of customers concerns and complaints, and most importantly, take appropriate corrective action

- Actively shares the workload of the team by answering telephones, responding to emails, resolving issues, and communicating customer-specific information. Works with team members to delegate or take on more tasks as appropriate

- Supports and implements the continuous improvement roadmap for the customer service team. Leverages continuous improvement tools to drive continued operational improvements

- Develops and maintains knowledge of products, use, and application of materials

- Other duties as assigned

Tipo de puesto: Jornada completa

Sueldo: $25,000.00 - $28,000.00 al mes

Pregunta(s) de postulación

- Mencione su expectativa salarial al enviar su CV, por favor.

Lugar de trabajo: Empleo presencial

📌 Customer Support Representative (Reynosa)
🏢 Revcor
📍 Reynosa